About the role

Hook Hall is actively seeking an energetic Assistant Venue Operations Manager to join our crew! The ideal candidate is able to work efficiently in high-pressure environments remaining attentive to the needs of guests and crew members. They utilize their knowledge of current alcohol laws to promote a safe and compliant space for crew and guests; working alongside their crew to ensure guest service issues or questions are swiftly and effectively addressed; They are both professional and personable, and they lead by example, consistently delivering exceptional service and creating an environment where crew and guests feel welcome, safe, and acknowledged.

What you'll do

Lead the team in maintaining a neat, organized front-of-house environment
Assist with opening/closing tasks and side work
Ensure safety and food & beverage quality standards are met
Manage online ticketing platforms for internal data tracking and an elevated guest experience
Manage check-in for guests
Keep guests happy and handle complaints appropriately
Build a rapport with our crew, guests, and vendors
Maintain a positive image of the Hook Hall brand at all times
Collaborate with our partners when they promote their products in our units
Ensure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
Lead the crew on shift with an All Hands In approach.
Assist General Manager with hiring and building a team of all-stars
Attend huddles to gain knowledge and understanding of our various events and initiatives
Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit

Qualifications

Commitment to and alignment with the company’s core values
Current ABRA certification, or ability to obtain prior to start date
Relevant service or hospitality experience
Ability to work safely and efficiently
Ability to speak to groups
Experience working with Point of Sale (POS) and reservation systems
Flexible availability, nights and weekends required
Commitment to and alignment with the company's core values
Ability to operate point-of-sales systems
Ability to effectively communicate with crew, guests, and vendors
Ability to take and place food and beverage orders accurately
Ability to stand and/or walk for prolonged periods of time
Ability to lift and carry up to 25 pounds for short periods of time
Must have or obtain prior to employment Alcohol Managers license
Must be legally authorized to work in the US

Job Types: Full-time, Part-time

Pay: $25.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Professional development assistance
Retirement plan
Vision insurance

Schedule:

Day shift
Evening shift
Every weekend
Night shift

Work Location: In person

Hook Hall

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