Imagineeer is a fast-growing SBA 8(a) Small Disadvantaged Business headquartered in Arlington, VA, delivering federal AI modernization across health, defense, homeland security, and transportation. We design, test, and deploy secure, AI-ready systems that move agencies from pilots to production without breaking governance, compliance, or mission continuity. Our Mission Studio model creates shared environments where policy, data, security, and operations come together. We are capability-driven and competitive by design, not program-dependent. Our leadership has operated inside the federal systems we now transform, bringing institutional knowledge that accelerates delivery and reduces risk. If real delivery motivates you more than slides, and you want your work to compound across programs and agencies, Imagineeer is growing and we are building the team to match.

About the role

Imagineeer is seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of monitoring systems, responding to alerts, and providing first-level technical support in a fast-paced environment. This position offers an excellent opportunity to launch or advance a career in IT operations and network support.

Key Responsibilities:

Monitor network infrastructure, servers, applications, and services using various monitoring tools and dashboards
Respond to system alerts, alarms, and service notifications in accordance with established procedures and SLAs
Perform initial troubleshooting and diagnosis of network and system incidents
Document all incidents, activities, and resolutions in the ticketing system with accurate and detailed information
Escalate complex issues to Tier 2/3 support teams following established escalation procedures
Execute predefined remediation procedures and runbooks for common issues
Verify system backups, scheduled jobs, and automated processes complete successfully
Conduct routine health checks on network devices, servers, and critical applications
Answer incoming calls and emails from users reporting technical issues
Open, update, and close trouble tickets in the incident management system
Participate in shift handoffs to ensure continuity of operations between teams
Communicate proactively with stakeholders regarding ongoing incidents and service impacts
Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles
Monitor and report on system performance metrics and trends
Perform basic network connectivity tests and ping/traceroute diagnostics
Support network maintenance windows by monitoring systems during changes
Maintain awareness of current issues, planned maintenance, and known problems
Follow change management procedures and coordinate with change implementers
Participate in on-the-job training to develop technical skills and knowledge

Qualifications and Skills:

High school diploma or GED equivalent
1-2 years of experience in IT support, help desk, NOC, or related technical role
Basic understanding of networking concepts and technologies
Experience using ticketing systems and documentation tools
Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
Familiarity with monitoring tools and ticketing systems (e.g., ServiceNow, Remedy, Jira)
Understanding of incident management and ITIL framework concepts
Ability to follow documented procedures, runbooks, and standard operating procedures
Strong attention to detail and ability to identify patterns and anomalies
Excellent customer service orientation with professional communication skills
Ability to multitask and manage multiple concurrent incidents effectively
Strong written communication skills for documenting technical issues clearly and concisely
Capability to work under pressure in a fast-paced, time-sensitive environment
Self-motivated with ability to work independently during assigned shifts
Flexibility to work rotating shifts including nights, weekends, and holidays as required
Basic understanding of Windows and Linux operating systems
Ability to learn new technologies and tools quickly
Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
Ability to interpret system logs and identify critical error messages
Basic understanding of network devices including routers, switches, and firewalls

Desired Skills and Competencies:

Associate's degree in Computer Science, Information Technology, or related field
CompTIA A+, Network+, or similar entry-level IT certification
2-3 years of experience in a NOC or help desk environment
Experience working in a federal government IT environment
Additional IT certifications (CompTIA Security+, ITIL Foundation, Cisco CCENT)
Familiarity with network monitoring platforms (SolarWinds, Nagios, PRTG, Splunk)
Basic scripting knowledge (PowerShell, Bash, Python)
Understanding of cloud services and platforms (AWS, Azure, Office 365)
Experience with remote desktop tools and remote access technologies
Knowledge of database concepts and basic SQL queries
Familiarity with application monitoring and APM tools
Understanding of wireless networking technologies
Experience with VoIP and unified communications systems
Knowledge of cybersecurity concepts and best practices
Exposure to network protocols and packet analysis
Understanding of backup and disaster recovery concepts
Familiarity with virtualization technologies (VMware, Hyper-V)
Experience creating or updating technical documentation and knowledge base articles
Bilingual language skills (Spanish or other languages)
Ability to obtain Public Trust or higher security clearance
Prior military IT experience or equivalent technical training
Experience supporting high-availability, mission-critical environments

Additional Information:

Employment for this position is contingent upon the candidate being a United States citizen and having the ability to successfully obtain and maintain a Public Trust clearance, in accordance with applicable federal regulations. We use AI to review resumes. All hiring decisions will be made in compliance with applicable federal, state, and local laws and regulations

Equal Opportunity Employer:

We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications.

The pay range for this role is:
55,000 - 60,000 USD per year(NOC Technician)

Imagineeer, LLC

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