Are you Ready to Engineer Your Career? AtIMEG, one of the largest design consulting firms in the U.S., we strive to provide exciting and rewarding career opportunities to our team members. We work hard and are passionate about what we do but also love to have fun along the way. We celebrate the ability to be a firm of over 2900 employees in the US and beyond who still provides a local office approach and feel to each of our employee-owners. From opportunities to get involved and give back locally through our Community Involvement Committees to the ability to partner with exciting clients, we take our jobs seriously but have a great time in the process.

As a company, we believe in investing in our team members and providing an environment for expansive growth. We put people first. We are proud to say we are a 100% employee-owned organization and take pride in our commitment to being a great place to work. We support this commitment through work-life balance, flexibility, continuous training and development opportunities, and community impact. We reward innovation, hard work, and support a culture of sustainability.

IMEG is growing, and we’d love to have you join our team! We are currently seeking a full -time Support Specialist role is an entry-level position that ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Principal Responsibilities

Field incoming help requests from end users via both telephone and work orders in a courteous manner
Process support tickets using Zendesk
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process,
including all successful and unsuccessful decisions made, and actions taken,
through to the final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by
the organization
Perform hands-on fixes, when appropriate, at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Develop help sheets and knowledge base articles for end users
Perform related duties consistent with the scope and intent of the position

Required Skills/Abilities

Good understanding of the organization's goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening
and questioning skills
Strong documentation skills
Occasional after-hours support as needed
Prior application support experience
Working knowledge of a range of diagnostic utilities preferred
Knowledge of basic computer hardware
Proficient in Microsoft and MS Office Suite including but not limited to Word, Excel, and Outlook
Ability to travel up to 10% with occasional overnight stays

Education and Experience

High School Diploma, or equivalent, required
Associate’s Degree, or certificate, preferred
Experience with desktop operating systems including Windows 10
Experience supporting Microsoft Office

This position is not eligible for sponsorship

IMEG, an employee-owned corporation, is committed to investing in employees’ futures through professional development programs and opportunities for career advancement. We offer a comprehensive benefits package including generous PTO, flexible schedule, and assistance with tuition reimbursement. Additionally, employees are eligible to enroll in health, dental, vision, and life insurance on their first day of employment.

Want to learn more about IMEG and our other amazing career opportunities? Please visit

https://www.imegcorp.com/careers/

IMEG is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex (including sexual orientation or gender identity), gender, national origin, disability, age, genetic information (including family medical history), parental status (including pregnancy, childbirth or related medical conditions including lactation), ethnic origin, hair type (including hairstyle or hair texture), citizenship status, marital status, military service, veteran’s status, political affiliation, non-merit-based factors, or any other characteristic protected by law. In accordance with antidiscrimination law, it is the purpose of this policy to put into effect these principles and mandates. IMEG prohibits discrimination and harassment of any type. IMEG conforms to the spirit as well as to the letter of all applicable laws and regulations.

All applicants have the right to request access, correction, and deletion of their personal information from our system. In order to make a request, please email careers@imegcorp.com.

IMEG Corp.

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