Job Summary:

We are seeking a motivated and detail-oriented L1 -Epic Support Specialist to join our Client Services Group. In this role, you will provide first-level technical and application support for end users working within the Epic electronic health record (EHR) system. The ideal candidate is customer-focused, eager to learn, and thrives in a fast-paced healthcare IT environment.

Key Responsibilities:

Serve as the first point of contact for Epic-related incidents and service requests via phone, email, and ticketing systems.
Troubleshoot basic Epic EHR issues, including login problems, user access, printing errors, and workflow navigation.
Escalate complex issues to L2/L3 support or appropriate Epic application teams while ensuring clear and complete ticket documentation.
Monitor and manage support tickets through the ITSM platform, ensuring timely resolution and proper communication with end users.
Assist with Epic user provisioning and de-provisioning tasks based on role-based access control (RBAC).
Perform routine maintenance tasks such as password resets, profile updates, and basic device troubleshooting (e.g., workstation, printer).
Follow standard operating procedures (SOPs) and knowledge base articles for issue resolution.
Participate in team meetings and training sessions to maintain up-to-date knowledge of Epic and CSG tools.
Track common issues and report trends to help identify areas for process improvement or training.

Qualifications:

Required:

1+ years of experience in Epic EHR technical support/help desk.
Strong customer service skills with a professional and patient-focused demeanor.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively in a high-volume support setting.

Preferred:

Prior experience with Epic Hyperspace or MyChart support.

Work Environment:

May require on-call, weekend, or after-hours support rotation.
Chantilly office
Must be able to sit or stand for extended periods and use a computer and headset.

Why Join Us?

Be part of a dynamic and mission-driven team supporting critical healthcare systems.
Gain exposure to industry-leading EHR software and career growth opportunities in health IT.
Competitive salary and benefits package.

Job Type: Full-time

Base Pay: Up to $27,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Interscripts, Inc.

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