Overview:

Under the guidance of the Clinic Manager, the Assistant Manager upholds and exemplifies the highest standards of professionalism, etiquette, and service at Javan Anti-Aging & Wellness Institute. This role is responsible for overseeing daily operations, enhancing the client experience, managing staff, and supporting marketing initiatives to ensure the clinic's success.

Key Responsibilities:

Customer Service & Client Experience:

- Greet clients warmly, ensuring a welcoming and professional environment.

- Respond promptly and professionally to client inquiries, concerns, or complaints.

- Oversee scheduling, check-ins/outs, and client flow to maximize satisfaction.

- Resolve guest challenges with effective, consistent solutions, maintaining high service standards.

- Maintain comprehensive knowledge of all treatments, products, pricing, and promotions.

Staff Supervision & Training:

- Support hiring, onboarding, and training of staff to ensure quality service delivery.

- Lead by example, demonstrating proper etiquette and professionalism.

- Schedule staff shifts, monitor performance, and provide ongoing coaching and feedback.

- Conduct on-going training to keep staff updated on protocols, treatments, and product knowledge.

- Foster a positive, collaborative work environment.

Operational Management:

- Oversee daily front-of-house activities, including sanitation, safety, and operational efficiency.

- Manage inventory levels and coordinate supply orders.

- Ensure compliance with all industry regulations and safety standards.

- Review weekly schedules, monitor productivity, and analyze marketing and sales data.

- Assist in opening and closing procedures for seamless operations.

Financial & Administrative Duties:

- Support retail sales, promotions, and merchandising efforts.

- Process payments, refunds, and transactions accurately.

- Track sales performance and prepare reports on revenue, inventory, and staff productivity.

- Maintain accurate, confidential client records and vendor relationships.

- Assist with budgeting, expense monitoring, and ensuring adherence to financial targets.

Marketing & Promotion Support:

- Contribute ideas to marketing campaigns, events, and social media efforts.

- Assist in maintaining the clinic’s digital presence and promotional materials.

- Help evaluate marketing initiatives' effectiveness and recommend improvements.

Leadership & Miscellaneous:

- Act as the second-in-command, stepping in during the Clinic Manager’s absence.

- Promote teamwork, a positive work culture, and ongoing staff development.

- Stay current on industry trends, treatments, and best practices.

- Attend all required meetings, training, and professional development sessions.

Qualifications & Skills:

- Must Have: Experience in a Med Spa environment.

- Associates degree in Business or related field, or equivalent experience.

- 1-2 years of managerial, sales, or customer service experience, preferably in a Med Spa or hospitality setting.

- Excellent communication, problem-solving, and decision-making skills.

- Ability to respond to concerns with professionalism and urgency.

- Proven ability to develop, coach, and motivate staff.

Work Details:

- Shifts may include day, evening, morning, or 8- or 10-hour schedules.

- In-person role based in Washington, DC (relocation required before starting).

- Attendance at all scheduled meetings and trainings is mandatory.

Application Questions:

- How many years of experience do you have in the aesthetic industry?

- What are your salary expectations?

- How many years of medical/spa management experience do you possess?

This role is pivotal in ensuring the smooth operation of Javan Anti-Aging & Wellness Institute and delivering exceptional client experiences. We look forward to welcoming a dedicated professional to our team!

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Vision insurance

Shift:

10 hour shift
8 hour shift
Day shift
Evening shift
Morning shift

Experience:

medical spa, dermatology clinic, or plastic surgery practice : 1 year (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Washington, DC 20036 (Required)

Ability to Relocate:

Washington, DC 20036: Relocate before starting work (Required)

Work Location: In person

Javan Wellness

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