Key Responsibilities:

Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
Develop and maintain strong knowledge of Casa de Montecristo products.
Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment
Other duties as assigned

Skills and Competencies required:

Passionate and persistent about a delivering a stellar guest experience.
A track record of meeting challenging sales and operational goals
Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
Strong communicator with a professional presence. Ability to build relationships with guests and coworkers.

Qualifications/Skills:

Previous experience in a retail, hospitality or other service-centric environment.
POS and/or computer skills needed
Cigar knowledge a plus
Ability to work a flexible schedule (night, weekends, holidays)
Exceptional interpersonal skills
Hands on team player with a strong work-ethic
Cigar Knowledge a plus

Work Environment/Conditions:
While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.

Experience

Required

2 year(s): Retail Sales, customer service and POS experience.

Education

Required

High School or better

Behaviors

Required

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

JD Cigar DC, Inc.

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