Jolly Yolly Kids is an indoor play and learning center for children aged 13 and under. Our mission is to create an unmatchable experience in a safe and kid / parent friendly environment. We hold the belief that amazing experiences can only be created in the hands with passion and ownership. Therefore, we will have our managers and team members “own” the store and drive to delegate as many decision-makings as possible to team members at each level. To make that happen, we would need to work together with passionate, responsible, caring and entrepreneurial talents.

In return, we offer competitive benefit package including base salary, tiered bonus programs based on store performance and customers feedback / reviews, profit sharing, and health, dental, vision insurance.

Please join us if you,

Enjoy working and have patience with kids and parents;
Ever think of owning the store, making a difference, and growing with it;
Value and willing to foster a friendly, respectful and collaborative work environment

Responsibilities

Supervise daily operations: responsible for routine business activities, such as admission ticket sales, birthday party bookings, party call backs, events and customer services. Schedule staff for daily operations and activities. Maintain store safety, performance, visual, cleanliness and operating standards. Manage store inventory.
Build the team: train, coach and mentor individuals in completing tasks assigned to them. Track and review employee performance and development goals.
Drive customer experience: observe, document and recommend changes and improvements needed for an unmatchable customer experience. Work with the management team for execution and implementation.
Grow the business: support company efforts to develop and integrate new businesses into existing ones.
General profit and loss responsibilities and management roles.

Qualifications

Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays and weekend shifts.
Willing to wear multiple hats, and be able to independently handle all services provided by the company, including but not limited to, open play, birthday parties, camps, drop-offs, events, etc.
Uphold and adhere to company values all the time: 1) smile, 2) do not engage with customers (or other employees) during a conflict (always escalate it to a higher-level manager), and 3) do something small to make customers (or other employees) happier.
Always go above and beyond to satisfy customer requests, and have the exceptional ability to effectively resolve customer complaints and manage situations and emergencies.
Demonstrated ability to develop, lead and grow teams, and create a positive and collaborative work environment.
Ability to communicate effectively and positively with all levels and customers, even under pressure.
Excellent organizational and time management skills.
Maintain the reputation of the company on various occasions.
Ability to listen and be open to feedback for self-improvement and take constructive actions.
Be able to manage employee schedules, and read and understand sales data.
1+ years’ experience in retail store, restaurant, family entertainment or child education related industry with 1+ years’ experience in leadership roles.
High School Diploma or equivalent, college degree preferred.
Willing to go through a thorough background check.

We are hiring Assistant Store Manager and Shift Lead positions at both Fairfax, VA and Bethesda, MD locations.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Vision insurance

Application Question(s):

How you travel to work?
Are you willing to go through a thorough background check?
Are you able to work both Saturday and Sunday and most holidays?

Work Location: In person

Jolly Yolly Kids

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