Katzen Eye Group is searching for a Full Time, enthusiastic, patient focused, Patient Services Representative/Medical Front Desk Representative for our office in Lutherville, MD. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least two years of experience working as a Patient Services Representative or administrative medical assistant on a medical front desk in a very busy practice, preferably ophthalmology, optometry or other medical specialty.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Katzen Eye Group was established in 1968 in Baltimore. Since that time, it has grown to be one of the largest and most trusted eye practices in Maryland. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Katzen Eye Group are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

Greet and welcome all patients and visitors upon arrival to clinic
Follow all practice policies and procedures for thorough and complete check in and check out process
Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
Confirm that accurate patient demographic and insurance information has been collected and update if necessary
Confirm insurance eligibility and verify active and participating coverage
Accurately calculate and collect patient co-payments, deductibles, and due balances
Schedule return appointments and set up reminder notifications
Professionally assist doctor, staff, patients and visitors
Maintain confidentiality of all doctors, staff and patient information
Responsible for keeping the reception area clean and organized
Assist with maintaining proper inventory levels of retail items (if applicable)
Answer inbound and outbound phone calls with appropriate telephone etiquette
Handle sensitive information in a confidential manner
Execute duties of position in a professional and courteous manner
Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
Must be willing to work early mornings, late evenings, and weekends as required to support business needs
Other duties as assigned

Qualifications:

High school diploma or equivalent is required
Must be compassionate and can establish confidence and trust with patients
Must have the ability to remain calm and professional under pressure or stress
Highly energetic with a positive attitude
Possess strong attention to detail and strong written and verbal communication skills
Create and maintain positive interpersonal relationships
Ability to perform as part of a team as well as work independently
One or more years’ experience working in a medical practice preferred
Knowledge of medical and vision and insurances preferred
Basic computer knowledge required
Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

Competitive hourly pay
Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401k and short- and long-term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
Compensation range for this position, dependent upon experience is between $18.00 and $21.00 the hour

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Katzen Eye Group

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