Overview
We are seeking a part-time Entry-Level Computer Support Specialist to join our IT team that is close to Rockville, Maryland(withing 5 miles). This role is essential in providing technical support for our managed care clients across multiple different industries. The ideal candidate will possess strong troubleshooting skills, a solid understanding of the Windows 11 operating system, and exceptional customer service abilities. You will be responsible for assisting users with hardware and software issues, managing computer systems, and maintaining network and cloud infrastructure.

Responsibilities

Provide technical support to end-users via help desk, remote access possible service calls
Troubleshoot software issues primarily in Windows computers
Manage computer systems and perform installations, configurations, and updates.
Support cloud administration tasks including Azure Remote Desktop and Microsoft 365
Utilize tools for troubleshooting computer and office 365 related problems
Assist with Azure Remote Desktop and remote environments desired
Assess current configurations making recommenations for upgrade/replacement.
Maintain documentation of technical processes and user guides.
Collaborate with team members on projects related to IT support and computer management.
Provide basic training and guidance to users on the use of MFA and Microsoft Office applications

Qualifications

Prior experience in technical support or help desk roles (preferred)
Strong knowledge of computer hardware, software troubleshooting, desktop support, and IT infrastructure
Familiarity with networking concepts including LAN administration, DNS, TCP protocols, and Meraki devices
Proficiency in Microsoft Windows Environment
Knowledge of Azure Remote Desktop and Nerdio (preferred)
Excellent communication skills with the ability to explain technical concepts to non-technical users
Ability to work with ticketing systems for answering customer requests
Strong analytical skills for diagnosing issues effectively
Ability to work independently as well as part of a team in a fast-paced environment
A customer-focused mindset with a commitment to providing high-quality service

Job Type: Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 20 – 25 per week

Benefits:

Employee discount
Flexible schedule
Paid time off

Ability to Commute:

Rockville, MD 20850 (Preferred)

Work Location: In person

KBIT Technologies LLC

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Entry Level Computer Support Specialist