At Kisner Law, LLC, we are a dedicated team of legal professionals providing exceptional service to personal injury and workers’ compensation clients. As a growing firm, we offer personalized attention, strong advocacy, and a collaborative environment where each team member plays a meaningful role. We are seeking a highly organized and detail-oriented Case Manager who can independently manage a full personal injury case load from intake through settlement, including demands, negotiations, distributions, and disbursements.

Position Summary
The Case Manager is responsible for full life-cycle case management, serving as the primary point of contact for clients and supporting attorneys in all phases of case development. This role requires strong communication skills, initiative, and the ability to manage a high volume of cases in a fast-paced, client-centered environment.

Client Intake and Screening
The Case Manager will serve as the first point of contact for potential clients, conducting detailed intake interviews, assessing case viability, gathering accident and injury information, and opening insurance claims. They will ensure all data is accurately entered into case management systems and will guide clients through the onboarding process, including explaining retainers and following up on outstanding documentation.

Case Management and Client Support
Once a case is retained, the Case Manager will manage all day-to-day case activity. This includes maintaining regular and proactive communication with clients, medical providers, and insurance adjusters; tracking medical treatment; gathering and reviewing medical records and bills; organizing supporting documentation; and ensuring clients understand what is needed at each stage of the case. The Case Manager will monitor treatment progress, request missing records, obtain lost wage information, and maintain accurate and complete case files.

Demands, Settlements, and Negotiations
The Case Manager will prepare comprehensive demand packages, including drafting detailed demand letters, summarizing medical treatment, calculating damages, and organizing supporting evidence. They will submit demands, communicate with adjusters, and assist with negotiation discussions alongside the attorney. Once a settlement is reached, the Case Manager will coordinate lien resolution, confirm final medical balances, prepare settlement memos, and manage distributions and disbursements to ensure accuracy and compliance. They will maintain transparency with clients through the entire settlement process.

Litigation Support and Workflow Coordination
The Case Manager will participate in regular case reviews with attorneys, flag legal or factual issues, and ensure cases are moving efficiently through each milestone. When litigation is required, the Case Manager will assist in file preparation, drafting basic pleadings under attorney direction, maintaining litigation calendars, and coordinating communications with opposing counsel.

Qualifications
Ideal candidates have one to three years of experience in personal injury case management or paralegal work, with some knowledge of the PI case lifecycle from pre-litigation through settlement. Candidates should be proficient in Microsoft Office and legal case management software, exceptionally organized, and capable of handling multiple priorities. Strong written and verbal communication skills are essential, as is professionalism, discretion, and the ability to thrive in a fast-paced environment. Bilingual in English and Spanish/Haitian-Creole abilities are a strong plus.

Why Join Us
Kisner Law offers a collaborative environment where contributions are valued and growth is encouraged. As a rapidly expanding startup law firm, team members have opportunities to take on meaningful responsibility and shape internal processes. We offer a standard Monday–Friday schedule with a supportive atmosphere, paid sick leave and vacation, 401k matching after nine months, and occasional team meals covered by the firm.

Equal Opportunity Statement
Kisner Law, LLC is an equal opportunity employer, committed to fostering an inclusive and welcoming workplace for all employees.

Don't meet all of the criteria? We encourage you to still apply!

Job Types: Full-time, Internship

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k) matching
Dental insurance
Free parking
Health insurance
Opportunities for advancement
Paid sick time
Paid time off

Work Location: In person

Kisner Law

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Personal Injury Case Manager