Title: Technical Support Engineer, Product Support

Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Business Unit: ALI

Req Id: 1825

Responsibilities

Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Technical Support Engineer to join our team. The position will be based remotely in the US and will support our EcoSys software.

The Technical Support Engineer provides problem solving analysis and technical support for the EcoSys software application and/or related data issues in a multi-tiered enterprise software environment.
Supports specific internal/external customers on all aspects of user reported technical/data problems or questions involving Hexagon PPM and EcoSys-related software.
Deals directly with internal and external customers to ascertain problems and assist in resolving them while striving to build and maintain strong customer relations and partnerships.
Troubleshoots problems and contacts other teams (e.g. Development, Application Performance Architecture, Quality Assurance) as necessary for consultations.
Demonstrates proficiency using appropriate tools and platforms.

Education / Qualifications

Bachelor's Degree in Computer Science or related field, Master's Degree a plus

Minimum two years' experience in customer-facing service/support role utilizing technical skills

Required Skills

Proficient software technical support troubleshooting skills
Excellent oral and communications skills
Skilled with MS Windows based environment and Microsoft Excel
Working knowledge of remote connectivity and control tools
Ability to work under pressure
Ability to work overtime as needed to meet deadlines and resolve critical customer issues

DESIRED SKILLS

Computer certification(s) a plus
Experience with Oracle or SQL Server databases
Experience with Java application servers (WebSphere, and/or Tomcat)
Hands on systems-level experience with Windows Server and Unix/Linux

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome-as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Apply now

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