Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.

Job title: Clinical Program Facilitator

Purpose/Summary: The Clinical Program Facilitator serves as the primary on-site representative of Lumina Care, responsible for building strong relationships with partner facilities and onboarding patients into Lumina Care’s clinical programs, including CCM, BHI, and CoCM. This role plays a critical part in ensuring a positive initial experience for patients, facility staff, and providers while supporting compliance, education, and operational excellence. The Facilitator also trains staff on the use of the Emma Care platform for after-hours telehealth services.

Role & Core Responsibilities:

Patient & Facility Engagement

Serve as the on-site “face of Lumina Care” at partner facilities
Build and maintain positive working relationships with facility leadership, staff, and patients
Conduct patient onboarding for CCM, BHI, and CoCM programs
Educate patients and families on program benefits, consent, and participation requirements
Ensure patient enrollment documentation is completed accurately and timely

Program Implementation & Training

Facilitate initial site visits for new facility implementations
Train facility staff and care teams on Lumina Care workflows and expectations
Provide hands-on training for the Emma Care platform, including after-hours telehealth functionality
Support troubleshooting and user adoption during the onboarding phase
Act as a liaison between facilities and Lumina Care clinical and operations teams

Documentation & Reporting

Maintain accurate records of patient onboarding activity
Prepare and submit required reports, checklists, and visit summaries
Utilize tablets and mobile technology to complete documentation in real time

Travel & Logistics

Travel to assigned facilities to conduct in-person onboarding and training
Coordinate schedules and visits with internal teams and facility contacts
Manage travel planning efficiently while maintaining professionalism and punctuality

Qualifications: Required Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred
Experience in healthcare, care coordination, patient engagement, or clinical operations
Strong interpersonal and communication skills with the ability to engage diverse populations
Proficiency in Microsoft Excel and Word
Comfortable using tablets, mobile applications, and web-based platforms
Ability to learn and train others on new technology systems (including Emma Care)
Reliable automobile with valid driver’s license and insurance
Ability to travel up to 50% of the time

Preferred Qualifications

Experience working in a Skilled Nursing Facility
Experience onboarding patients or training staff
Familiarity with telehealth platforms
Bilingual (Spanish/English) a plus
Licensed Practice Nurse, Registered Behavior Technician or Community Health Worker experience

Working conditions: Consistent with the Americans with Disabilities Act (ADA), Lumina Care provides reasonable accommodations to qualified individuals with disabilities unless doing so would cause undue hardship.

Work Environment

Combination of on-site facility visits and home office work
Frequent interaction with patients, caregivers, and facility staff
Potential exposure to infectious diseases
Use of tablet, laptop, and mobile devices

Physical Requirements

Standing, walking, and moving throughout facilities for extended periods
Sitting and typing for documentation and reporting
Light lifting of materials (up to 20 pounds) such as equipment or supplies
Ability to climb stairs and navigate facility environments

Mental & Cognitive Requirements

Ability to multitask, prioritize, and manage time effectively
Strong attention to detail and accuracy
Ability to communicate complex information clearly and compassionately

Schedule & Travel

Primarily weekday hours; occasional early mornings or extended days based on facility needs
Travel required up to 50%
Overnight travel will be required periodically
Weekend work is not routine but may occur occasionally based on program needs

Compensation: $20-$40 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.

List of other benefits.

We offer a comprehensive and competitive benefits package to support our employees, including:

Medical, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid Holidays and Floating Holidays
Flexible Work Arrangements and Remote Work Options

Summary:

Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Can you start ASAP?

Experience:

multi-level management: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

Baltimore, MD 21240 (Required)

Work Location: Hybrid remote in Baltimore, MD 21240

Lumina Care

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