What do we offer YOU?

Very competitive compensation package
Annual fully paid training for continuing education
Collaborative team environment
Entrepreneurial work environment
Career Growth with an active mentorship program to help guide your advancement as an IT Professional

Who are YOU?

You are an entry level Helpdesk Support Professional with 1 to 2 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues AND working with a team of energetic people who enjoy gaming in their spare time.

This onsite work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your cool and calm demeanor, mixed with a wide range of knowledge in all aspects of technology, and is a critical requirement.

What does your day/week look like?

Answer phone calls and create tickets in ConnectWise
Maintain documentation on the M3TC SharePoint Intranet
Report staff or client concerns presenting applicable solutions to the Technical Services Manager
Develop and maintain relationships with clients that further enhance the company's positive reputation through exceptional client service
Maintain high client satisfaction and directly address challenge areas
Maintain a professional and clean appearance
Maintain your timesheet, expenses and calendar in as close to real time as possible
Manage staff timesheets and confirm they are completed daily

The Client Analyst provides onsite and remote desktop support to M3 Technology Consultant clients. These responsibilities include, but are not limited to, answering service desk calls, analyzing technical issues, troubleshooting remotely, and escalating problems when necessary. Each M3TC employee is responsible for performing all job requirements in a manner that exemplifies our Mission Statement and core values.

Qualifications:

Proficient computer competence with a concentration on Microsoft Operating Systems

Excellent organizational skills; detail-oriented and able to handle multiple tasks; able to prioritize; able to meet deadlines
Self-motivated; able to work independently with little or no supervision
Able to communicate with all levels of management and staff effectively
Analytical abilities
Excellent verbal and written communication skills

Requirements:

Proficiency in Microsoft Windows Operating Systems
Proficiency in desktop software such as Microsoft Office Suites
Proficiency in desktop and laptop hardware components
Entry-level knowledge and understanding of Microsoft Windows Server Operating Systems
Entry-level knowledge of Exchange, SQL, and other Microsoft core network systems
Entry-level knowledge of networking and internet connection issues
Entry-level knowledge of security software, such as firewalls, viruses, spam, spyware, and other security-related technologies.
Entry-level knowledge of backup systems
Valid driver’s license and auto insurance
Reliable transportation

Responsibilities:

Manage, maintain, troubleshoot, and support client laptops and desktops.
Work with other internal and external resources and vendors to deliver effective support services.
Identify, document, and troubleshoot users' computing issues to resolution while maintaining client satisfaction.
Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
Update service order information with accurate documentation of all activities conducted.
Develop and maintain client relationships that further enhance the company's positive reputation through exceptional client service.
Maintain timesheet, expenses and calendar

M3 Technology Consultants

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