What you will be doing

Uphold Macerich Vision and Values: Ensure standards are effectively communicated and upheld at the property level to all key audiences.
Leadership: Serve as a leader within the property team, educating, communicating, and mentoring at all levels. Demonstrate respect and leadership while being a strong team member.
Project Participation: Participate in the evaluation, planning, and execution of enhancement and development projects at the property.
Strategic Planning: Drive the strategic and business planning process for the center, including creating a unified project vision and key priorities for the asset.
Financial Administration: Ensure sound financial administration of the property, focusing on leasing efforts, revenue generation, and expense control.
KPI and Trend Awareness: Understand and follow Macerich’s overall KPIs and REIT/industry trends.
Coordination: Coordinate with Leasing, Business Development, and Shared Services in the preparation and continuous evaluation of the property forecast.
Accounts Receivable: Manage accounts receivable, partnering with Shared Services for billing and collection processes. Assist in the collection of significant issues or tenant concerns.
Tenant Issues: Understand all department store/major tenant issues and follow company procedures for late charges, letters of default, tenant inquiries, and deliverables.
Legal Actions: Review and recommend legal actions related to accounts receivable and support the Legal department in collections.
Accounts Payable: Work closely with Shared Services to manage accounts payable issues, approve invoices, and verify correct coding.
Tenant Coordination: Ensure Tenant Coordination supplies open/close forms and D.O.P. letters, and communicate changes in tenancy status promptly.
Analytical Reviews: Perform analytical reviews and approvals of rent rolls and sales reports.
Expense Planning: Develop long-range expense planning strategies and make recommendations for capital expenditures.
Occupancy Reports: Verify and provide comments on quarterly occupancy reports and approve annual expense reconciliations and impounds.
Fixed CAM Initiative: Participate in the company’s Fixed CAM initiative.
Operations Management: Supervise and support the Operations Manager, Business Development, and Marketing Manager to ensure a safe and pleasant shopping environment and preservation of the center’s physical assets.
Contract Management: Ensure performance of security, housekeeping, and maintenance contractors meets company expectations. Bid and execute property maintenance contracts.
Budgeting: Create annual operations budgets and monitor monthly financial statements to manage expense variances.
Capital Projects: Plan and execute approved capital improvement projects in coordination with CAPEX Project Managers.
Energy Management: Establish and implement a property-specific Energy Management Program.
Safety Plan: Establish and implement a property-specific Safety Plan, considering all risk management concerns on site.
Mall Rules: Ensure mall rules and regulations are observed and analyze incident reports to assess risk and recommend improvements.
Community Relations: Foster strong working relationships with law enforcement, city departments, and community organizations. Provide customer service and public relations training.
Emergency Response: Establish and implement the center’s Emergency Response Plan.
Marketing Programs: Strengthen customer relationships by creating and executing targeted marketing programs. Support company-wide cause branding initiatives and establish relationships with local non-profit organizations.
Volunteer Program: Serve as a leader to implement and communicate the Macerich Volunteer Program.
Retailer Alliances: Establish and maintain positive alliances with retailers to maximize sales productivity and success.
Public Relations: Help establish and implement a center-specific public relations strategy and Media Crisis Management Plan. Facilitate a strong partnership between Marketing and Business Development for common area revenue generation.
Leasing Support: Provide support to Leasing efforts, ensuring the correct balance between income generation and merchandise mix. Assist in creating the center’s merchandising plan and Common Area Business Plan.
Income Forecasting: Participate in quarterly and annual income forecasting and manage the lease administration process from proposal through store commencement.
Property Tours: Conduct property tours with prospective tenants and develop relationships with adjacent property owners.
Ancillary Lease Efforts: Coordinate all ancillary lease efforts (storage, rooftop, etc.) and supervise communication between the Legal department and the property.
Policy Compliance: Understand and follow all policies and procedures that pertain to Macerich as a publicly held company. Implement and maintain all rules and regulations and develop a full understanding of legal procedures.
Record Retention: Implement and observe the company’s record retention policy and ensure compliance with company rules for common areas.
Construction Allowances: Coordinate with Legal and Operations Manager on the payout of construction allowances and tenant closeout packages.
Tenant Coordination: Manage relationships between Tenant Coordination, Real Estate departments, and other stakeholders. Facilitate day-to-day tenant coordination efforts on site.
Contractor Compliance: Ensure compliance with contractor rules and regulations.
Strategic Development: Supervise efforts to maintain a long-term strategic development plan for the center, enhancing its appeal to guests and customers. Develop ongoing strategic planning programs and long-term financial forecasts.
Ownership Reports: Prepare and submit ownership reports on a weekly, quarterly, and annual basis.
Third-Party Management: Cultivate and maintain relationships with third-party management companies operating on the Tysons Campus.
Capital Projects Coordination: Assist the Property Manager in completing major capital projects in coordination with the Senior Operations Manager and development personnel.
City Approvals: Assist the Development department in working with city officials to gain approvals for major projects and maintain a close working relationship with city officials.

What you bring

A college degree is preferred.
3-5 years of property management experience is preferred.
Proficiency in commercial real estate, including finance, leasing, marketing, tenant relations, and construction.
The employee must be physically capable of performing all core functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these core functions.

Why You’ll Love Working With Us
We know our people make us who we are, and we take pride in attracting and retaining the best and brightest talent from all backgrounds. We recognize the value of strengthening our workforce with diverse thoughts, voices, ideas and people. This makes our company a rewarding and energizing environment to work in.
As an employee with Macerich, you will also benefit from the following:

Best-in-class benefits with affordable employee contribution levels.
Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.
Savings accounts for your future through 401K and Health Savings Accounts.
Participation in the Company stock program at a discount.
24 paid volunteer hours annually and employer charitable match benefit.
Complimentary Calm membership for mindfulness support, sleep hygiene, and stress management.
Class Pass membership for a variety of fitness and wellness class options.
A sense of belonging fostered by wellness, satisfaction, diversity and inclusion.

Why Macerich
We create places where people come together. Macerich is reinventing the retail experience bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. With properties in some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into our vision for Regional Town Centers for everyone.

Our Culture of Belonging
At Macerich, we prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti-Harassment, Discrimination, and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities. Contact Careers@Macerich.com

Macerich is an Equal Opportunity Employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Macerich

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