Overview:

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description:

Markon is seeking a Junior Service Desk and IT Analyst to provide IT service and support to internal clients, focusing on computers, printers, networks, and vendor-specific hardware and software. The role involves documentation, security, compliance, and managing implementations, migrations, and integrations. Responsibilities include handling tickets in the helpdesk system and ensuring service levels are met.

Responsibilities:

Provide training and knowledge-sharing sessions for staff on IT tools, systems, and best practices, including onboarding new staff and conducting recurring training for existing employees.
Lead and execute CMMC 2.0 initiatives to achieve organizational certification compliance.
Provide IT support for core business applications and operating systems.
Implement and support Microsoft Office 365, Exchange Online, SharePoint Online, Entra ID / Active Directory, and Intune.
Manage helpdesk tickets, ensuring timely resolution.
Design and maintain backup and disaster recovery solutions.
Troubleshoot network issues (WAN, LAN, routers, firewalls).
Collaborate with clients to gather requirements and deliver custom solutions.
Create and manage documentation.
Deploy and manage desktops/laptops.

Qualifications:

Bachelor's in Computer Science, IT, or related field, or 5-10 years of IT experience.
3+ years of technical experience with customer-facing support.
Experience with Microsoft technologies (Entra ID / Active Directory, Intune, Autopilot).
Scripting and Automation (PowerShell, PowerQuery, PowerBI) a plus.
Microsoft Power App Development a plus
Current US Citizenship
The ability to hold a clearance is a plus.

PHYSICAL/MENTAL REQUIREMENTS

Ability to lift and carry up to 50 lbs. and climb ladders.
Hybrid opportunity that requires at least 3 days in the Falls Church, VA office.
Must maintain regular, punctual attendance.
Strong problem-solving and multitasking skills.

Salary Range: USD $80,000.00 - USD $90,000.00 /Yr.

The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Markon, LLC.

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