Mason’s Propane Service LLC is looking to hire an experienced Administrative Assistant professional to join our Administrative Team. If you are highly organized, detail-oriented, and enjoy working in a fast-paced, team environment, we'd love to hear from you! Mason’s Propane Service has been a local propane provider since 1993, serving over 4,000 residential, commercial, industrial, agricultural, and motor fuel propane customers in York & Adams County, Pennsylvania.

Job Summary:

The Administrative Assistant (Admin) is the first point of contact for all Mason’s Propane Service customers. Is responsible for ensuring an extraordinary customer experience by building and maintaining relationships and providing prompt and accurate service. All admins must report to management, perform daily tasks, and be cross-trained appropriately for all job duties.

Job Responsibilities are included but are not limited to:

Provide excellent customer service while following Company policies
Gain new customers by introducing the company’s products and services, and scheduling site visits.
Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints, and setting up new orders. Offers solutions to customer complaints by researching and reconciling accounts.
Assists all walk-in customers.
Actively participates in safety training and meets all safety training requirements
Accurately maintains customer data, transactions, and information in QuickBooks through accurate data entry and monitoring.
Responsible for preparing all daily batch activities including, but not limited to service, bulk, and cylinders.
Keep track of daily receipts and cash on hand and complete the daily cash count.
Responsible for trips to the post office as needed, distributing mail, and researching returned mail
Make collection calls to delinquent customers
Maintain service work schedule and dispatch delivery tickets
Assist with routing issues as they arise
Maintain customer and daily records
Perform all end-of-day duties such as securing cash and print tickets for routing.
Maintain a clean and organized office environment

Knowledge and Required Skills:

High school education or equivalent experience
Excellent written, oral, and interpersonal communication skills
Able to work with and maintain confidential information
Able to work flexible hours as needed
Able to motivate performance in safety, learning, teamwork, and growth
Advanced knowledge of Microsoft Office and Windows-based applications
Ability to master QuickBooks
Must have strong organizational skills and be detailed oriented
Must be able to work well in a team environment
Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high-pressure situations
Must be resourceful and excel at problem-resolution
Ability to read, analyze, and interpret general business correspondence, company policies and procedures, and governmental regulations
Ability to multi-task under high-pressure situations
Ability to effectively present information and respond to questions from employees, managers, customers, and the general public

Job Type: Part-time

Pay: $10.00 - $14.00 per hour

Expected hours: No more than 25 per week

Education:

High school or equivalent (Preferred)

Experience:

Administrative: 1 year (Preferred)

Shift availability:

Day Shift (Required)

Ability to Relocate:

East Berlin, PA: Relocate before starting work (Required)

Work Location: In person

Mason's Propane Service LLC

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