Job Title: Assistant General Manager

Location: 7770 Woodmont Avenue, Bethesda, MD 20814

Type: Full-time

Position Overview:

We are seeking a friendly, efficient, and detail-oriented individual to join our team at Max's Best Ice Cream. As Assistant General Manager (AGM), you will play a vital leadership role in the daily operations of our shop and restaurant, working closely with the General Manager to ensure smooth service, excellent guest experiences, and a well-supported team. This role primarily focuses on guest interaction, assisting with orders and questions at tables, coaching and supporting Ice Cream Associates, and overseeing daily operational tasks including cash handling, inventory, and vendor communication. The ideal candidate will have a passion for exceptional customer service, a love for ice cream and sweet treats, and an ability to lead by example on the floor.

Key Responsibilities

Guest Interaction & Support

Act as the primary point of contact for guests dining in or visiting the counter, creating a welcoming and attentive environment.
Engage with guests at tables, assisting with orders, providing menu guidance, and answering any questions they may have.
Proactively check guest satisfaction, resolving any service issues with warmth and urgency to ensure positive experiences.
Deliver additional guest service behind the counter during peak periods, maintaining a balance between floor presence and operational support.

Order Assistance

Support Ice Cream Associates at the counter with guest orders and ice cream samples as needed, ensuring fast and friendly service.
Assist at the assembly station during high-volume periods by creating milkshakes, floats, and sundaes to standard.
Train and mentor team members on menu items, proper order assembly techniques, and suggestive selling to enhance guest experience and sales.

Managerial & Administrative Support

Prepare par sheets and inventory lists for upcoming shifts when Ice Cream Associates are unavailable, ensuring readiness for smooth service.
Manage incoming vendor orders by receiving deliveries, checking product quality, and updating inventory logs.
Handle daily cash reconciliation responsibilities, receiving and balancing staff cash tills at the end of service with accuracy and accountability.
Oversee the POS system during shifts, troubleshooting any issues, and monitoring for discrepancies or operational inefficiencies.
Delegate tasks effectively amongst staff based on the daily needs of the shop, maintaining both service quality and employee engagement.
Act as a first responder to maintenance issues, coordinating necessary service providers and communicating updates to management.
Assist the General Manager in administrative duties such as scheduling, ordering, team communication, and staff development initiatives as needed.

Qualifications and Skills

Physical Fitness: Capability to stand for extended periods as well as bend and lift items weighing up to 50 pounds regularly during shifts.
Proactive, solution-driven mindset: Ability to anticipate issues before they arise and implement solutions swiftly.
Strong leadership and team management skills: Ability to motivate, coach, and direct a team while maintaining a supportive and positive work environment.
Diligent and attentive cash handling skills: Comfort and precision in managing cash and processing financial reports.
Knowledge of food safety regulations: Commitment to maintaining a clean, safe, and compliant food service environment.
Previous experience in guest-facing roles: A minimum of 2 years in restaurant, caf, or retail management is preferred.
Collaborative attitude and strong work ethic: Willingness to jump into different roles as needed to support the team.
Clear verbal skills: Strong communication to interact effectively with guests, teammates, and vendors.
Ability to multitask and manage time: Skillful in handling high-pressure environments while staying organized.
Comfortable using a POS system: Experience is a plus; training will be provided.

Why Join Us?

At Max's Best Ice Cream, nothing is more important than our team as we truly believe everyone is better when we work together. That's why we are committed to fostering a fun and engaging, team-oriented environment - even in the busiest of moments. We also offer competitive pay, flexible scheduling, and growth and leadership development opportunities. Our team is what makes Max's Best Ice Cream such a fun place to work!

Our Team culture is also motivated by the follow:

Creativity: We are not your average scoop shop... At Max's Best Ice Cream, our over-the-top, Instagram-worthy ice cream creations actually taste better than they look
Quality: We take pride in everything we do, whether it's the ice cream we serve or the experience we provide to every guest.
Expertise: There's a science behind scooping the perfect scoop of ice cream and we make sure every team member gets to learn from the best!
Fun: Ice cream is meant to be fun! Everything we do is designed to evoke joy and happiness - which enables those lasting memories we are known for.

If you want to serve amazing ice cream, lead a great team, and help create meaningful moments for our guests, then we'd love to hear from you. Apply today to join our team at Max's Best Ice Cream!

Max's Best Ice Cream

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