The Housing Specialist is responsible for a broad range of administrative support functions contributing to the overall effectiveness of the Housing Choice Voucher Program (HCVP) Department and/or Low Income Public Housing (LIPH) Departments.

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned including work in other functional areas. Section 3 preference preferred.

Responsibilities

Review annual recertification submissions, perform verification of income and assets, and issue requests for outstanding documentation. Perform rent calculations and issue rent change notices.
Review participant files to ensure the accuracy of previous certification and that all required documents are included.
Audit tenant ledgers and reconcile against rent calculations to ensure that tenants were charged the appropriate rent amount.
Provide outstanding customer service by responding to in-person inquiries, phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
Assist clients in completing necessary paperwork.
Handle confidential matters with discretion and abide by all federal privacy regulations.
Perform other duties as directed.

Required Knowledge, Skills, and Abilities

Prior knowledge of HVCVP, LIPH, and other public housing programs is strongly preferred.
Proficiency with Yardi or other PHA software (Emphasys, PHA Web, etc.) is strongly preferred.
Ability to perform moderately complex computations correctly.
Ability to communicate effectively with individuals from diverse ethnic and socio-economic backgrounds.
Ability to operate commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications, scanners, copiers, and fax machines.
Strong interpersonal and communication skills, both orally and in writing.
Ability to work independently and in group settings and use sound judgment in decision-making and problem solving.

Minimum Education, Training, and/or Experience

High school diploma or GED is required; graduation from an accredited college or university is preferred.
1-3 years of experience in administrative support, especially in the context of public housing, is preferred.
Any equivalent combination of education, training, and experience that provides the required knowledge and abilities may be considered sufficient.

Job Type: Contract

Pay: $26.00 per hour

Benefits:

Flexible schedule

Work Location: In person

McCright & Associates

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Housing Specialist