About this Job:

General Summary of Position
Implements the plans and interventions defined by the Case Managers and Clinical Social Workers. Under the direction of the case management staff performs multiple activities that support the movement and transitions of patients out of the inpatient hospital setting. Assists in the administration of Case Management functions to include but not limited to -organization of work flow communications links to community resources transportation and other duties to assist in the facilitation of discharges. Provides clerical and support functions to the case management staff members with the goal of promoting expeditious patient transfers and/or discharges. Maintains a high degree of confidentiality with sensitive patient information. Position is hybrid based on leadership discretion and operational needs.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Delivers patient notification letter as needed
-Notice of Observation Status MOON Medicare Important Message HINN and others. Obtains the appropriate signature and uploads into the electronic record.
Escalates issues to the department manager/director as needed.
Establishes and promotes positive and collaborative working relationships with Case Managers (CM) Social Workers (SW) Utilization Review Nurses (UR) Transitional Care Nurses (TC) Community Health Advocates (CHA) Onsite & Offsite Post-Acute Care liaisons and Administrative staff to facilitate discharge planning. Assist Case Management team with Post-Acute care placement
-Acute Rehab Skilled Nursing Hospice Dialysis Home Health DME Psychiatric Long Term Care and LTACH placements. Responsible for following until discharge. Obtains authorizations for Post-acute care
-Acute Rehab Skilled Nursing Hospice Dialysis Home Health DME Psychiatric Long Term Care and LTACH placements. Information communicated between hospital payor and Post-acute facilities. Coordinates and provides documentation for patient transport to and from hospital and appointments-BLS ALS Wheelchair Van COVID Sedan Cab and Bus. Responsible for dedicated ambulance transportations
-Arranging transportation providing documentation tracking data and follow up to confirm successful transport.
Participates in department projects and meetings. Maintains multiple databases to track patterns and identify potential discharge barriers to facilitate a timely discharge.
Prepares discharge packets to be sent with patients being discharged to skilled facilities.
Promotes customer satisfaction through effective communication and Language of Caring skills at all times.
Participates in multidisciplinary quality and service improvement teams as appropriate.

Minimal Qualifications
Education

High School Diploma or GED required
Bachelor's degree preferred
Medical terminology knowledge preferred

Experience

1-2 years of experience in a healthcare environment preferred

Knowledge Skills and Abilities

Strong verbal and written communication skills
Proficient with computers and database management
Strong organizational highly detail-oriented ability to navigate through complex health systems
Proficient with Microsoft Teams
Customer-driven quality service approach.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

MedStar Health, Inc.

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