Description:

Position

Case Manager (Social Services)

Classification

Non-Exempt

Reports To

Assistant Director- Social Services

Department

Social Services

Salary Range

$54,000 - $58,000

ABOUT MIRIAM’S KITCHEN

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

ABOUT THE POSITION

The Social Services Program works to help guests connect to needed services and care, with a priority on securing housing and maintaining housing with support from Miriam’s Kitchen and community providers. The program seeks to help guests be as healthy as possible and be able to successfully pursue their goals.

Miriam’s Kitchen case managers invite guests to receive a wide range of social services either at Miriam’s Kitchen or through community services, including mental health, medical, and substance abuse services, assistance finding adequate shelter and permanent housing, connection to employment, and help meeting other immediate needs such as clothing, toiletries, transportation, and assistance obtaining vital documents (ID, birth certificate, SS card). By creating an atmosphere of hospitality where guests can choose how they receive support, Miriam’s Kitchen is able to build relationships with many vulnerable individuals who have difficulty connecting with services due to complex barriers such as a mental illness or problems with substance abuse.

The Case Manager (40 hours per week) will provide a variety of direct services to homeless individuals during our program hours, with the opportunity to complete a variety of projects to ensure smooth and efficient functioning as well as improvement of programs. The Case Manager schedule has some flexibility with shifts available for the Morning Program (6:40 a.m. – 2:30 p.m.), the Evening Program (9:30 a.m. – 5:30 p.m.), or a combination of some morning and some evening programs.

ESSENTIAL FUNCTIONS:

Deliver client-centered, trauma-informed case management services to support Miriam’s Kitchen guests in achieving their goals.
Help to promote organizational culture of treating our guests with dignity and respect, developing trusting relationships with guests, and creating a community where guests feel welcomed and safe.
Facilitate referrals and warm handoffs to both internal and external providers, including housing, mental health, substance abuse, health, education, public benefits, employment, and other needed services. Provide follow-up and coordination of care to ensure a smooth and established connection.
Contribute to program development efforts and new initiatives that enhance guest services, meet unfilled needs, and improve outcomes.
Complete timely, accurate documentation of all services, assessments, and guest interactions in required databases and formats.
Actively engage in team meetings, supervisions, and all trainings as required.
Support and encourage activities of Miriam’s Kitchen volunteers.
Perform all other duties as assigned.

QUALIFICATIONS:

Knowledge, Skills, and Abilities

Previous work experience with persons experiencing homelessness and/or lived experience of homelessness.
Spanish language proficiency/fluency is preferred, but not required.
Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.
Strong interest and commitment to ending chronic homelessness in DC.
Strong communication skills and sense of boundaries.
Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of guests with a variety of backgrounds and lived experiences.
Comfortable operating computers/phones, inputting information into databases, and documenting case notes.

Requirements:

Experience: Experience working in services for people experiencing homelessness, mental health issues, HIV/AIDS and/or substance abuse issues.

PHYSICAL/MENTAL DEMANDS:

Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands- Ability to communicate (written and spoken) effectively in English is required.

EOE STATEMENT

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Miriam's Kitchen

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Case Manager (Social Services)