Key Responsibilities:

Process and track Self-Study, Accreditation, and 18-Month Applications (all Accreditation Assistants will process all application types from submission to decision, including assigning Observers through the accreditation portal)
Provide excellent customer service to educators and coaches seeking more information about the accreditation process promptly, preferably within 48 hours of receiving a message
Assist stakeholders with portal navigation and provide technical assistance as needed
Participate in discussions between internal cross-collaborative teams
Submit monthly reports on application status and processing outcomes
Follow SOPs and internal workflows for application processing
Coordinate logistics such as Self-Study kit shipping and observations
Support the delivery of Office Hours and training follow-up
Flag delays or issues to the Accreditation Manager and Assistant Director

What you'll bring:

Some college experience with credits in Early Childhood Education or a related field (CDA preferred)
Ability to communicate effectively with diverse audiences and support engagement in group settings, such as Office Hours or virtual events
1-2 years of experience in admin support or customer service
Excellent attention to detail and written communication
Comfortable working with databases and online systems
Knowledgeable and able to deliver key points regarding the accreditation process to stakeholders
A passion for helping others and supporting quality in early learning

Travel Expectations: Occasional travel may be required for team retreats, training or conference support.

NAFCC

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