Job Overview
We are seeking a motivated and detail-oriented Assistant Operations Manager to support the daily operations of our fast-casual restaurant. In this role, you will need to ensure efficient store performance, maintain high service standards, and drive team productivity. This is a hands-on leadership position ideal for someone who thrives in a fast-paced hospitality environment.

Key Responsibilities

Assist in overseeing day-to-day restaurant operations
Ensure exceptional customer service and resolve guest concerns in a timely and professional manner
Support hiring, training, and scheduling of team members
Monitor labor costs and assist in managing staffing levels to meet business needs
Maintain compliance with health, safety, and sanitation standards
Oversee inventory control, ordering, and vendor coordination
Help implement operational procedures and company policies
Track sales performance and support initiatives to improve revenue and profitability
Lead by example to foster a positive, team-oriented work environment

Qualifications

2+ years of experience in restaurant or hospitality management, preferably in a fast-casual or quick-service setting
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to multitask and perform well under pressure
Basic understanding of cost control, inventory management, and labor scheduling
Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

Experience with POS systems(Toast) and restaurant management software
Food safety certification (e.g., ServSafe)
Bilingual skills are a plus

Compensation & Benefits

Competitive salary based on experience
Performance-based bonuses
Opportunities for career growth and advancement
Employee meals and discounts

Pay: $60,000.00 - $72,000.00 per year

Benefits:

Employee discount
Flexible schedule
Paid time off

Work Location: In person

Nan Xiang Soup Dumplings

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