Job Overview
We are seeking an IT Coordinator to provide onsite and remote Tier 1 Support to approximately 50 employees. The qualified candidate should be proficient in providing desktop support for most common applications, including Microsoft products and Zoom, and related to basic peripherals (webcams, speakers). Candidate must demonstrate troubleshooting skills when delivering end-to-end support for computers, printers, email, phone system, remote connectivity, video conferencing, and tier 1 networking.

Responsibilities

Ensure the proper day-to-day operation of technology applications and equipment.
Provide phone, desk-side and remote assistance in resolving technology support issues.
Assist staff with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment and software.
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Function as Help Desk personnel to determine and resolve problems received from NLN staff. Receive, log and track all requests from users related to network, printing and PC issues.
Ensure desktop computers interconnect seamlessly with network resources including associated validation systems, file servers, email servers, computer conferencing systems and application servers.
Assist IT Director in securing the NLN’s computer information systems by identifying and solving security risks.
Train and orient staff on use of hardware and software. Maintains hardware and networking equipment inventory.
Support staff with AV equipment and software used for meetings in boardrooms and smaller conference rooms.
Assist in the maintenance and testing of network servers and associated equipment.
Other duties as assigned.

Qualifications

Education:

Minimum of an associate degree preferred.

A+ certification required

Network + certification desirable

Security + certification desirable

Microsoft certifications desirable

Experience: Minimum of two years’ work experience in similar role working with the following: Active Directory, Azure, PowerShell, Windows 10/11, Windows Server, Microsoft 365, HP desktop computers and laptops, Apple desktop computers and laptops, VOIP phone systems, Canon printers, remote administration software, web conferencing software, and audio-visual hardware.

Work schedule: The NLN operates on a compressed 35-hour work week (Monday - Thursday) with possible option to telework one day per week (based on position and performance). Minimum of three days must be worked onsite per week.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Weekends as needed

Work Location: In person

National League for Nursing

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Information Technology Coordinator (Tier 1)