Overview

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.

Responsibilities

Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions
Execute service requests from the service catalog with minor operational impact in accordance with defined procedures
Operate, monitor, and maintain high‑speed online printers supporting large‑scale enterprise computer operations
Perform system testing, configuration, environment setup, and preventive maintenance activities
Monitor system and application performance, availability, and operational health
Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network‑related issues
Analyze alerts, logs, and system output to identify and address potential issues
Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures
Communicate technical information clearly and concisely to both technical and non‑technical audiences through written, verbal, and electronic media to support effective business decisions
Support a global, 24/7, customer‑focused IT operations environment
Perform other duties as assigned

Qualifications

Associate degree or an equivalent combination of education and relevant technical experience
Technical background or hands‑on experience in one or more of the following areas:
- Service Desk / IT Support Operations
- Desktop Support
- Network Operations or Infrastructure Support
Ability to understand, document, and apply technical policies, standards, and procedures
Exposure to validating system availability, performance, and operational stability
Familiarity with enterprise computing environments, IT terminology, and terminal‑based systems
Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
Familiarity with MVS and JES2 commands
Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results
Strong customer service orientation with the ability to work effectively in a 24/7 operations environment
Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately

Hours: 6PM - 6AM overnight shift schedule (Holidays and weekends required)
Week 1 Work: Monday, Tuesday, Friday, Saturday, and Sunday
Week 2 Work: Wednesday and Thursday

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Fortune 100 Best Companies to Work For 2025

Yello and WayUp Top 100 Internship Programs

Computerworld® Best Places to Work in IT

Newsweek Most Loved Workplaces

2025 PEOPLE® Companies That Care

Newsweek Most Trustworthy Companies in America

Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes® 2025 America's Best Large Employers

Forbes® 2025 America's Best Employers for New Grads

Forbes® 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal Credit Union

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