Job Title:

Specialist I, Programs: Outreach & Operations

Department:

Programs

Reports To:

Assistant Vice President, Programs: Outreach & Operations

FLSA Status:

Exempt

Salary Range: $76,855- $96,090

Salary is dependent upon experience*

Work Location

Washington DC Metro Area - HYBRID ( 2 days in-office)

About NCARB

The National Council of Architectural Registration Boards (NCARB) is a nonprofit organization made up of the architectural licensing boards of 55 U.S. states and territories. NCARB, in collaboration with licensing boards, facilitates the licensure and credentialing of architects to protect the health, safety, and welfare of the public. Learn more about NCARB and how we achieve our mission by

clicking here

About the Position

The Specialist (Level 1), Programs: Outreach & Operations, supports the Assistant Vice Presidents’ leadership by working collaboratively within the department and across the Council to achieve shared goals and objectives. This position provides operational, outreach, and customer service assistance to ensure the effective delivery of NCARB programs, products, and services.

The Specialist I, contributes to the execution of program operations and outreach activities, such as vendor coordination, systems support, assessment administration, community engagement, and event logistics. Responsibilities include day-to-day program coordination and delivery; assistance to team members, customers, vendors, allied organizations, volunteers, and Member Boards; data monitoring and reporting; and the ongoing maintenance and continuous improvement of program processes, systems, and documentation. The Specialist serves as a subject matter resource on NCARB programs.

This is a Level 1 position.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Open

Build coalitions internally and externally (with peers, team members, Member Boards, volunteers, collaterals, and associated organizations, etc.) to share best practices and achieve common goals.
Facilitate cooperation and teamwork throughout the organization.
Communicate and operate in an open manner so that information and actions are clear and visible.
Consult with and keep supervisor informed on the status of all projects.

Responsive

Embrace ownership and take responsibility for the outcomes.
Follow through on commitments.
Be open to feedback and flexible to changing needs, priorities, and resources.
Participate in outreach events as needed.

Restless

Treat customers and colleagues in a fair and equitable manner.
Reinforce organizational branding throughout the Council.
Consistently exercise sound judgment; and professional, courteous, respectful, and responsive service to internal and external stakeholders.

Core Responsibilities – Department Specific

Strategic Planning
Level I

Apply program policies and standard operating procedures and identify potential areas of concern.
Participate in departmental research, data collection, and improvement initiatives.
Monitor technology, best practices, and emerging trends related to program communications, operations, and assessment.
Engage with consultants, vendors, and subject matter experts, as appropriate, to support learning and information gathering.

Level II

Includes Level I responsibilities, plus:

Evaluate program policies and SOPs and identify opportunities for improvement.
Analyze data related to implemented policy and procedural changes to assess impact.
Review and interpret operational and customer performance data to inform program planning.
Participate in Council-wide research and analysis initiatives.
Contribute to the development of annual work plans supporting program delivery and administration.
Liaise with volunteers, vendors, consultants, and other experts to explore best practices and emerging trends.

Level III
Includes Levels I and II responsibilities, plus:

Evaluate approaches and outcomes and recommend improvements to enhance program effectiveness.
Proactively identify recurring issues and propose solutions to reduce risk and improve performance.
Recommend, conduct, and evaluate research activities related to program operations.
Propose and conduct studies on operational and customer performance data.
Contribute to the development of annual and long-range departmental operational and outreach plans.
Participate in department- and Council-wide strategic initiatives.

Outreach & Program Operations

Level I

Support Agile planning and execution by facilitating department ceremonies and workflows as needed.
Support day-to-day program operations and outreach logistics, including event coordination, materials, and resource management.
Participate in outreach events and deliver presentations, as needed.
Contribute to community engagement and volunteer activities through coordination and service delivery.
Implement policy and procedural updates as directed.
Support system updates and participate in testing and implementation.
Support the development, updating, and maintenance of program materials, resources, and SOPs.
Support the escalation of program-related customer inquiries in collaboration with Customer Relations.
Support team members with task completion to meet program and operational priorities.
Compile and maintain operational data, participation tracking, and summary metrics.
Produce operational, performance, and activity reports as directed.

Level II

Includes Level I responsibilities, plus:

Monitor operational changes and identify needed updates to systems, processes, or documentation.
Coordinate implementation of approved operational and system changes.
Support change adoption through coordination, training updates, and communications.
Analyze program workflows and stakeholder feedback and report findings to inform improvements.

Level III

Includes Levels I and II responsibilities, plus:

Lead cross-functional efforts to address complex operational and outreach challenges.
Facilitate stakeholder workgroups to support problem-solving and implementation of solutions.
Evaluate system implementations and workflows for alignment with business rules and policies, and document findings.
Recommend and lead operational improvements to enhance program and outreach effectiveness.
Propose new areas of data collection and changes and improvements to operational practices.

Vendor & Contract Management

Level I

Support ongoing working relationships with vendors and consultants, including coordination of activities related to program operations, systems, and outreach initiatives.
Support vendor and consultant contract administration, including document management and contract tracking.
Monitor vendor and consultant performance against contractual requirements and support related coordination and reporting.

Level II
Includes Level I responsibilities, plus:

Coordinate collaboration between vendors, consultants, and internal Council departments.
Review and evaluate vendor and consultant performance metrics against contractual requirements and recommend additional metrics as needed.
Identify performance issues or risks and escalate findings to appropriate stakeholders.

Level III

Includes Levels I and II responsibilities, plus:

Serve as the primary point of contact for vendors and consultants on behalf of assigned programs.
Lead vendor and consultant engagement to support program objectives and resolve complex issues.
Recommend improvements to vendor and consultant performance management based on outcomes, trends, and program needs.

Qualifications

Please submit a cover letter expressing your interest in the position. The open position is a Level 1.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree, or an equivalent combination of relevant education, training, and experience.
Strong verbal and written communication skills.
Demonstrated proficiency with technology and a broad range of software applications, including Microsoft Office (Word, Outlook, Excel, and PowerPoint) and Adobe PDF applications.
Experience reviewing, analyzing, and reporting data to support decision-making.
Three or more years of relevant experience supporting project-based or program operations work preferred.
Demonstrated experience and skill providing high-quality customer service, interacting with a wide range of professionals, and maintaining strong attention to detail.
Experience in an Agile environment preferred.
Proven ability to manage competing deadlines and maintain accurate records across multiple programs or initiatives simultaneously.
Ability to travel 15% of the time annually, including weekends.

Open

Responsive

Core Responsibilities – Department Specific

Strategic Planning Level I

Outreach & Program Operations

Level I

Strategic Planning
Level I

NCARB

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