Summary of Position:

Shelter Case Managers provide shelter and rapid rehousing services, engaging in a collaborative process of assessing, planning, facilitating, and advocating to meet the needs of individuals and families experiencing a housing crisis. Through counseling and coordination of available resources, Shelter Case Managers assist guests in locating and maintaining temporary or permanent housing to promote housing stability. In addition, Shelter Case Managers are responsible for preparing, monitoring, and evaluating individualized housing stabilization plans and provide intervention to facilitate alternative solutions to specific problems. Shelter Case Managers work with low-income individuals and families at risk of becoming homeless or who are already homeless. Shelter Case Managers maintain case records with unique identifiers, including psychosocial assessments, budgets, and housing stabilization plans. In addition, Shelter Case Managers establish and maintain interagency relationships and community partnerships to provide services.

Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:

Utilizes crisis intervention, motivational interviewing, counseling, and problem-solving techniques to engage and establish rapport with guests.
Completing case notes and documents all interactions and incidents in guest files.
Conducts psychosocial assessments to determine immediate need, history, and potential strengths and barriers.
Assesses initial and ongoing risk and level of need using a Self-Sufficiency Matrix and other assessment tools.
Assists guests in identifying their needs and barriers to housing stability such as employment, credit,childcare, physical and mental health issues, substance use, and criminal history.
Assists guests in identifying their strengths and maximizing their personal resources.
Reviews verifications, prepares social histories, and makes recommendations for financial assistance to stabilize housing based on federal, state and local program guidelines.
Develops individualized housing stabilization plans with guests, addressing their service needs in life domains such as housing, family relationships, child care, health care, financial management, education, training, and employment, mental health, and substance abuse.
Refers, coordinates, and monitors the delivery of appropriate services and leverages community resources to meet guests' basic and treatment needs.
Provides crisis counseling and makes appropriate referrals to assist guests in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration, and employment.
In the absence of Housing staff, builds and maintains partnerships with landlords, managementcompanies, and non-profit providers to identify and secure affordable housing locally and in surrounding urisdictions for guests.
Updates and keeps a log of contacts write reports and narratives.
Adheres to the required ethical standards to include confidentiality, boundaries, guest rights.
Creates and maintain confidential guest records in compliance with agency policy, to have use of HMIS for case management, data collection, and as a reporting tool.
Prepares monthly statistical and narrative reports according to federal, state, and local and grant requirements.
Attends and participates in staff meetings, staff development, and professional training to increase knowledge and enhance skills.
Guides staff, community organizations, and businesses on homeless and homeless prevention programs;
Identifies gaps in services.
Stays current on new and existing guest programs, services, and resources; implement best practices to maximize desired outcomes.
Composes correspondence, maintains records, files, and documents.
Models a caring, concerned and respectful attitude toward guests, maintains adherence to guest guidelines and upholds shelter procedures. Is familiar with and complies with policies and practices of New Hope Housing, Inc.
Conducts outreach in the community to educate and link guest to services.
Meets and presents cases regularly at multidisciplinary team meetings to aid in identifying services needs and engagement techniques.
Provides guidance and training to interns, volunteers, and new staff.
Acts as a liaison between guests and other agency personnel and advocates for guests within all systems.
Works closely with agency housing staff, including providing referrals and feedback on guest needs.
Accompanies guests to appointments as needed.
Coordinating move-outs, acting as the liaison between parties and guests when needed.
Monitors guest progress and provide supportive services to ensure the housing stabilization plan goals and strategies meet changing needs and priorities.
Performs related work as required, accepts special projects and other duties as assigned.

Requirements:

Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social issues and needs to assess guests' and their family's ability to utilize available services.
Strong knowledge of benefit programs and community resources and ability to interpret laws, policies, and procedures, and regulations for such programs.
Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources.
Ability to communicate clearly and effectively both orally and in writing.
Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills.
Some experience in case coordination.
Experience teaching or counseling the economically disadvantaged and developmentally, emotionally, and physically disabled population, local offender population, and homeless population.
Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Incumbent must be able to work flexible hours, including evenings, weekends, and overnights, as required.
Ability to demonstrate commitment to the specific agency mission values and philosophy.
Must be able to pass a fingerprint clearance background check, including criminal history, personal references, employment, and education verifications

Education Requirement

Bachelor’s degree in social work or related field and at least one year of experience in case management, teaching, or counseling the economically disadvantaged.

Experience Requirement

One year of experience in case management, counseling and teaching the economically disadvantaged.

Nature of Work

Tasks are varied and often complex. Tasks require comparing alternative courses of action and making a decision after considering the options. Tasks require contact with sensitive and confidential information.

Collaboration and Interaction

Exchange detailed information or resolve varied problems. Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately.

Leadership Responsibilities and Reporting Relationships

Has no authority or responsibility for the supervision of staff.

Oversight and Direction

Receives general direction working from established policies and objectives

Employee plans and carries out assignments and resolves most conflicts that arise

NEW HOPE HOUSING RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE JOB REQUIREMENTS ABOVE ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

New Hope Housing is proud to be an EOE/ADA employer that values diversity.

New Hope Housing Inc

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