A travel company located in the Fairfax area is looking to add to our team and have an immediate opening for a Help Desk Support Specialist (Tier 1). We are looking for applicants with exceptional customer relations skills and a strong work ethic.

Help Desk Support Specialist (Tier 1) duties and responsibilities

Provide Tier-1 hardware & software troubleshooting support for workstations (desktop and laptop), mobile devices, VoIP phones, printers, and network devices
Track and manage support requests with a cloud-based ticket system
Admin 100+ user accounts within a GSuite environment, including changing passwords, onboarding/offboarding users and spam filtering
Manage & troubleshoot Zoom/Teams video conferencing systems and software
Program gate entry fobs and access systems for clients & homeowners
Conduct periodic backups of files and sensitive information, including scheduled cloud-based backups as well as physical media on-site
Perform regular inventory of office equipment and electronic assets
Keep documentation up to date
Other duties as assigned by the IT Manager/Systems Administrator

Help Desk Support Specialist (Tier 1) requirements

1 - 3+ years of experience providing level 1 or above help desk support in IT operations
IT Support: Tier 1 Support, Windows, O365, Office, GSuite
Excellent written and oral communication skills
Strong organizational and time management aptitude
Experience assisting users on phone, email, and in-person
Proven analytical, diagnostic, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast paced environment
Exceptional customer service orientation
Patience for dealing with difficult customer-service situations

This position requires onsite deployment to the Fairfax area.

Compensation is determined on skills and abilities.

Job Type: Full-time

Pay: $44,000.00 - $55,000.00 per year

Schedule:

8 hour shift

Work Location: In person

Omega World Travel

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Help Desk Support Specialist (Tier 1)