Entry-Level IT Support Engineer

Optimal Satcom, Herndon, VA, USA

About Us

Optimal Satcom is the world's leading provider of enterprise systems for satellite capacity management. Our cutting-edge products and services are trusted by the most demanding clients globally, including the US Department of Defense, US State Department, various civilian government agencies, foreign governments, NGOs, and many of the world's largest satellite operators and service providers. With our solutions held in the highest regard worldwide, we are committed to maintaining our position at the forefront of satellite communications technology.

We provide excellent benefits with company-paid medical, dental, vision, short-term and long- term disability insurance; and a top-notch 401K plan with company matching contributions. The job offers attractive pay commensurate with experience, qualifications and performance, as well as performance-based incentives and bonuses.

We are based in Herndon, VA which is in the Northern Virginia suburbs of Washington, DC.

Position Overview

We are seeking an Entry Level IT Support Engineer to be an integral part of our product support team. This entry-level position offers an excellent opportunity to begin your career in a technology company while supporting our product development and support teams in deploying our enterprise-scale products to high-profile clients.

This job posting is for an immediately open position and requires in-person presence at our offices in Herndon, VA. This is a full-time salaried position working Monday-Friday, with occasional evening and weekend work.

Key Responsibilities

Assist with application builds and deployments
Configuration checks, running scripts, and executing troubleshooting tasks on customer servers and databases
Maintain databases, servers, and VMs; perform backups and restorations
Develop product installation, maintenance, and operations documentation
Coordinate with internal teams and external stakeholders to gather and organize project information
Review customer support requests, record and track customer action items, and coordinate with the support team and management
Attend product meetings, customer meetings, and support meeting.

Job Requirements

Experience in or strong familiarity/exposure with IT-related tasks and environments
Experience or familiarity with running SQL queries and database administration tasks is a plus
Experience or familiarity with IT systems such as JIRA, Git, VMware, Windows Servers, Active Directory, etc., is a plus

Additional Requirements

Must be a United States citizen
Must be able to pass a comprehensive background check and reference check
Must maintain confidentiality and adhere to company security protocols
Must be eligible to work on projects for US government clients
Ability to periodically work during evenings and on weekends
Ability to travel occasionally within the USA and overseas

Required Qualifications

Bachelor's degree in a related field, Associated degree in a related field and 1-2 years of relevant experience, or high-school and 3-4 years of relevant experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work in an IT intensive environment

Beneficial Professional Skills

Detail-oriented mindset with strong problem-solving capabilities
Excellent written and verbal communication abilities
Ability to learn new technologies
Ability to work effectively in a team environment and coordinate with other team members
Dependable and reliable
Ability to multitask in parallel on several assigned tasks and precisely follow detailed instructions

How to Apply

Please apply here, or submit your resume, cover letter, transcript, and any relevant certifications to jobs@optimalsatcom.com or at https://www.optimalsatcom.com/working-with-us/.

Optimal Satcom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Compensation Package:

Performance bonus
Yearly pay

Schedule:

Monday to Friday

Work Location: Hybrid remote in Herndon, VA 20170

Optimal Satcom Inc

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