The Osher Lifelong Learning Institute (OLLI) at American University offers peer-taught classes, lectures, and other events for approximately 1,600 senior adults in the Washington metropolitan area. Members have a wide range of professional backgrounds and join OLLI for the love of learning.

OPERATIONS ASSISTANT

The Operations Assistant is a key staff position in the OLLI at AU office and is responsible for the daily technology needs of classes.

Salary is non-negotiable. Start date is November 10.

In order to be considered, applicants must:

Submit a resume AND cover letter
Answer all questions, including short response

Essential for this position:

Proficiency with technology, including basic troubleshooting for laptops, projectors, microphones, etc., with the ability to learn new technology and software, as needed
2-year degree required; 4-year degree preferred
Motivated self-starter, able to work without frequent direction
Exceptional customer service, making each member feel welcome
Strong organizational skills
Ability to effectively multitask in a fast-paced environment with meticulous attention to detail
Flexibility in adapting to ever-changing needs and deadlines
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Zoom
Ability to lift and move light to moderately heavy equipment (laptops, projectors, boxes of supplies)
Good judgement and problem-solving skills for issues that may arise within day-to-day operations
A team-oriented people-person for this friendly, volunteer-focused organization

The responsibilities are substantially as follows:

Classroom and Technology Support

Assist with the setup and breakdown of classrooms, including arranging furniture and testing audiovisual and Zoom equipment.
Help prepare and distribute classroom materials (markers, erasers, lanyards, name tents, etc.).
Provide basic troubleshooting for laptops, projectors, microphones, and Zoom connections during classes and programs.
Support the Operations Manager in maintaining an accurate inventory of hardware, software, and classroom supplies.
Serve as a backup Zoom host or monitor as needed for classes or special programs.

Training and Volunteer Coordination

Assist in scheduling and preparing materials for Study Group Leader, intern, and Virtual Room Monitor (VRM) training sessions.
Help update written guides and checklists for using classroom technology and Zoom.
Support recruitment and scheduling of interns and VRMs, including maintaining updated contact lists.

Database and Administrative Support

Enter and update class, equipment, and volunteer information in the database.
Generate standard reports under the direction of the Operations Manager.
Maintain organized electronic and paper files related to operations and technology.
Assist with the preparation of the master session schedule and other operational spreadsheets.

General Office Responsibilities

Greet and assist members and Study Group Leaders, providing friendly and efficient customer service.
Assist other staff with miscellaneous tasks
Support OLLI special events with room setup, materials preparation, and logistical help.
Participate in weekly staff meetings and assist with occasional projects for the Operations Manager or Executive Director.
Attend OLLI special events outside of office hours

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

What does good customer service mean to you?
Think about the best boss you ever had. What qualities made him/her a good boss?
What three words would you choose to best describe yourself?

Education:

Associate (Required)

Experience:

IT: 2 years (Required)

Work Location: In person

Osher Lifelong Learning Institute (OLLI) at American University

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