#Eng-IT-01

Location: Rockville, MD

Rockville, Maryland, is a vibrant city known for its diverse community and proximity to Washington, D.C. It offers a blend of suburban charm and urban amenities, making it an attractive location for professionals and families alike.

Job Summary

This position provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing. The Deskside Services Technician is responsible for consulting, oversight, and integration support of existing hardware, software, and new system initiatives directly to end-users at customer sites.

Primary Responsibilities

Provide deskside support for any user where a ticket has been dispatched from the Service Desk.
Stage devices (phones and computers) in preparation for deployment, including:
- Installing OS
- Renaming computers
- Joining Domain
- Installing software as per onboarding form
Break/fix support for end-user computer devices.
Deploy and retrieve new end-user devices, including a brief tutorial to familiarize the user with the device.
Install specialty software not packaged in SCCM.
Order parts to repair hardware, with leadership approval.
Assess issues and diagnose problems with local printers.
Perform PIN PIV resets utilizing security solutions.
Install local printers.

Required Qualifications

High school education or equivalent and 1 year of related experience or technical training.
Deskside support experience for dispatched tickets from the Service Desk.
Experience with staging devices for deployment.
Break/fix support experience for laptops, desktops, and peripheral hardware.
Ability to install specialty software not packaged in SCCM.
Experience in ordering parts for hardware repair with leadership approval.
Ability to assess and diagnose printer problems.
Experience with PIN PIV resets utilizing security solutions.
Local printer installation experience.

Desired Skills

Strong presentation and communication skills.
Ability to work quickly, accurately, and efficiently under tight deadlines.
Highly organized, proactive, and collaborative.
Ability to work independently and as part of a team, with flexibility to meet quick turnarounds and hard deadlines.
Knowledge of tools and techniques specific to this service area for efficient data transition.
Proficiency with ServiceNow.
Knowledge of Windows 10 and Windows 11.
Proficiency with MS Office 365 suite.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/

AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

#Eng-IT-01 Location: Rockville, MD

Job Summary

Primary Responsibilities

Required Qualifications

Desired Skills

#Eng-IT-01

Location: Rockville, MD

PEAK Technical Services Inc.

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