Bowie, Maryland (On-site)
Department: Support Services
Reports To: Support Services Manager
Salary: $40,000-$55,000

About the Role
PEAKE Technology Partners is seeking a motivated Support Services Technician I to serve as the first point of contact for client IT support needs. In this role, you'll troubleshoot hardware, software, and network issues while delivering exceptional service to our valued clients. If you're passionate about technology, thrive in a fast-paced support environment, and enjoy helping others, we want to meet you.

What You’ll Do

Provide front-line technical support via phone, email, chat, and remote tools
Troubleshoot desktop, laptop, printer, mobile device, and software issues
Log and track service tickets, ensuring detailed and accurate documentation
Perform installations, configurations, password resets, and account unlocks
Diagnose technical problems and implement effective solutions
Deliver professional, clear communication with clients at all times
Escalate advanced issues to senior team members when needed
Contribute to knowledge base documentation and process improvements
Follow up to ensure successful issue resolution and a positive client experience

What Makes Someone Successful Here
We hire A-Players who demonstrate PEAKE’s core values:

Competence — You take pride in quality work and continuous learning
Persistence — You stay focused and find solutions, even when it’s challenging
Supportiveness — You communicate with care and build trust with clients and teammates

These qualities make our team strong, collaborative, and successful.
Qualifications

High school diploma required; associate’s or bachelor’s in IT preferred
6+ months of IT support experience (service desk/help desk environment a plus)
Working knowledge of Windows/macOS and Microsoft Office
Strong troubleshooting ability and technical aptitude
Excellent verbal and written communication skills
Customer-service mindset with patience and empathy
Familiarity with ITSM/ITIL concepts (preferred)
Ability to work efficiently, follow processes, and take accountability

How We Measure Success

Fast, accurate resolution of client issues
Clear and thorough ticket documentation
Positive customer satisfaction feedback
Consistent professionalism and teamwork

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PEAKE Technology Partners, LLC

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