Piety Tech LLC is a dynamic and forward-thinking ecommerce company specializing in computer sales. As a company with over 10 years of industry experience, we have fulfilled orders through nine warehouses across the United States. As one of the top sellers on Amazon, we made use of Amazon's FBA and FBM services to propel our business to the forefront of the computer category. We continuously strive to exceed customer expectations by delivering exceptional products and services with unrivalled efficiency.

At Piety Tech LLC, we have set our sights on becoming a leading player in the ecommerce industry. We are committed to broadening our product range, and exploring new markets to stay ahead of the curve. We continuously monitor industry trends and emerging technologies to offer customers the latest laptop models and innovations.

We are currently seeking a motivated, detail-oriented Bilingual E-Commerce Operations Assistant to support our online sales operations. This role will involve managing customer feedback, processing orders, and handling customer service cases. The ideal candidate will be fluent in both English and Chinese, as they will provide bilingual customer support via email and phone to address any customer concerns.

Responsibilities:

1. Maintain Account Health: Monitor and ensure the account's performance metrics, such as feedback rating, order defect rate, and cancellation rate, are within acceptable thresholds.

2. Create and Manage Cases: Open and manage cases for account-related issues, such as product disputes, performance notifications, or customer complaints. Work with support teams to resolve issues quickly and efficiently.

3. Process Orders: Monitor and ensure timely order processing, ensuring that all customer orders are fulfilled accurately and shipped on time.

4. Customer Service Support: Provide bilingual customer service (via email, phone, or chat) to address inquiries, issues, and concerns. Resolve problems in a professional and timely manner to maintain a positive customer experience.

5. Handle Returns and Refunds: Process returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and hassle-free experience for customers.

6. Monitor Seller Performance: Track seller performance and provide reports or insights on ways to improve key performance metrics.

7. Assist with other tasks related to the operation of the ecommerce store.

Qualifications::

1. Bilingual in Chinese and English required.

2. Excellent written and verbal communication skills, with the ability to interact effectively with customers and internal teams.

3. Excellent customer service skills with the ability to communicate clearly and professionally.

4. Strong analytical and problem-solving skills.

5. Ability to work under pressure and prioritize tasks effectively.

6. Ability to adapt to changing priorities and work independently with minimal supervision.

If you're passionate about e-commerce, this is an exciting opportunity to contribute to our team's success and make a significant impact on our Amazon operations. Apply today to join our team! Please submit your resume to Pietytech@gmail.com

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Flexible schedule
Health insurance
Paid time off

Schedule:

8 hour shift

Education:

Associate (Preferred)

Language:

Chinese (Required)

Work Location: In person

Piety Tech LLC

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Bilingual E-Commerce Operations Assistant