Introduction

Are you an experienced detail-oriented professional with strong critical thinking skills and the ability to make sound judgments?

The Prince William County Department of Social Services, Customer Support and Services Division (CSS) is seeking a Human Services Manager for the Customer Response Team (CRT) to lead and manage a team of Administrative Specialists. If you are looking for an excellent opportunity to make a lasting impact, this could be the job for you!

About This Role:

As a Human Services Manager, you will oversee a team of Administrative Specialists and manage daily operations across our public benefits programs, ensuring that staff are well supported and that the people we serve receive timely, high-quality service.

Additional responsibilities will include:

Monitoring workload demands and distributing assignments to meet both immediate and ongoing operational needs.
Developing, implementing, and evaluating processes and policies to ensure compliance with federal, state, and local regulations.
Providing guidance to staff on application matters, policies, and procedures, and communicating departmental and divisional initiatives related to customer services and professional development.
Collaborating with managers within the division and across other divisions to ensure a positive service delivery and high-quality internal and external customer services.
Meeting regularly with staff to communicate performance expectations, conducting performance evaluations, and identifying training and development needs. Provide coaching as needed.
Overseeing team workflows, including receiving, researching, and uploading documents; ensuring staff conduct system searches timely and accurately, and uploading results to the case management system.
Ensuring staff deliver timely, professional customer service via face-to-face or email interactions as needed.
Managing mail and email correspondence to ensure timely responses.
Maintaining quality control and ensuring compliance with organizational policies, procedures, and service standards.
Identifying process improvements, addressing workflow issues, and performing other duties as assigned to support business operations.

Minimum Requirements:

High school diploma or G.E.D., and 7 years of experience in human services, including strong customer service delivery and working with vulnerable populations

Preferences:

The ideal candidate should have:

5 or more years of experience working with the Virginia Case Management System (VaCMS)
3 or more years of experience in a management role or equivalent leadership experience
Proficient in using computer systems, office applications, and telecommunication software to complete analyses and presentations.

Special Requirements):

All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
Must be bilingual in English and Spanish.
Candidates must pass criminal history, child protective services, DMV background checks, as well as a language proficiency test for the bilingual requirement.
Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
Staff in this position must possess a valid driver’s license and be eligible to drive for work.
This position is not eligible for telework. Staff in this position work on-site at the Woodbridge DSS office.

Work Schedule:

37.5 hours per week, Monday–Friday, 8:00 am–4:00 pm at the DSS office at the Ferlazzo Government Center in Woodbridge, VA

Starting Salary Range:

$91,162.50 - $121,836.00 Annual

We also offer great benefits, including:

Retirement from the Virginia Retirement System (VRS)
401a and 457 retirement savings and investment plans
Paid Annual Leave
Paid Personal Leave
Paid Sick Leave
Paid Holidays
Optional Group Medical and Dental Health Plans
Optional Group Life Insurance
An Employee Assistance Program (EAP)
Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

NOTE:The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

Temporary
Provisional
Seasonal employees

Prince William County Government

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