As a Cybersecurity Advisor I, you will work hand-in-hand with the Cybersecurity Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats. You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage alerts with analysts, and help address direct-customer needs and assist in Incident Response handling and customer communication.

About the Team

Rapid7’s Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

About the Role

As a Cybersecurity Advisor I, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

In this role, you will:

Work closely with Cybersecurity Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
Assist in Incident Response handling and customer communication
Review and generate high-quality accurate and contextual customer deliverables
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Assist in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with identifying strategies to face the challenge of an ever-expanding customer base
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

The skills you’ll bring include:

Associates Degree in information Technology, or two or more years of related experience
2-3 years of experience in Information Security or related discipline
Client relationship management experience
Excellent interpersonal and communication skills
Understanding of common enterprise technologies
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Exceptional organization and time management abilities
Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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Cybersecurity Advisor I