As a Cybersecurity Advisor I, you will work hand-in-hand with the Cybersecurity Advisor team to deliver service to our customers, while gaining valuable experience in the field of Information Security and Managed Detection and Response (MDR). You will have a front-row seat to observe and learn about the ever-evolving Cyber Threat Landscape and gain experience helping Managed Services customers remediate and mitigate prevalent threats. You will also work with our various Managed Services teams to help deliver day-to-day tactical reports to customers, triage alerts with analysts, address direct-customer needs, and assist in Incident Response handling and customer communication.

About the Team

Rapid7’s Managed Services deliver world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front lines helping clients defend against and respond to today’s biggest threats.

About the Role

As a Cybersecurity Advisor I, you will be a key trusted advocate for our customers. Your experience and understanding of the security landscape will be pivotal in shaping the customer's perception of Managed Services. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

Specifically, your focus will be to:

Work closely with Cybersecurity Advisors and the operations teams to convey recommendations to Rapid7 customers to improve their overall security posture.
Assist in Incident Response handling and customer communication.
Review and generate high-quality, accurate, and contextual customer deliverables.
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.
Demonstrate a deep understanding of the value drivers of our products and the ability to help customers navigate and optimize their usage.
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives.
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed.
Assist in technology deployment and client onboarding processes.
Gather client input and requirements across the Managed Services client base to influence the Managed Services service roadmap.
Assist Managed Services Leadership with identifying strategies to face the challenge of an ever-expanding customer base.
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.

The skills and qualities you’ll bring include:

Associates Degree in Information Technology, or two or more years of related experience.
2-3 years of experience in Information Security or a related discipline.
Client relationship management experience.
Excellent interpersonal and communication skills.
Understanding of common enterprise technologies.
Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP).
Interest in technology deployment and configuration experience.
Strong interest in security frameworks and concepts.
Exceptional organization and time management abilities.
Understanding of technical concepts and experience advising customers on how to best use and adopt the platform for a faster Return on Investment (ROI).
Problem-solving mentality with the ability to navigate complex situations.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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Cybersecurity Advisor I