POSITION TITLE: Service Technician & Warehouse Lead

REPORTS TO: Operations Manager

Founded in 1996 in Florida, and established in Maryland in 2024, Reach Services is the premier source for suspended & supported scaffolding systems & specialty hoisting services for the South Florida Area, DMV region and beyond. Staffed by certified, factory-trained technicians, Reach Services offers reliable hoist and equipment repair services. Clients trust us to consistently deliver high-quality services at a competitive price. As the fastest-growing suspended access company in the area, we specialize in providing tailored solutions for facade work on any unique project.

OVERVIEW:

This position reports directly to the Operations Manager and is responsible for performing routine inspections, preventive maintenance, and repairs on hoist equipment. Additionally, you will assist in managing the warehouse and fleet operations, overseeing logistics, and maintaining inventory to ensure smooth operations. Specific duties and responsibilities include but are not limited to:

DUTIES & RESPONSIBILITES:

Service & Maintenance:

- Perform inspections, troubleshooting, teardown, repair, reassembly, and testing on suspended access equipment and related accessories.
- Diagnose errors and technical problems, determining and implementing proper solutions.
- Conduct diagnostic tests and complex mechanical repairs under the direction of a supervisor or service center lead.
- Provide on-site customer service and support via phone and email.
- Complete all required training and certification for equipment maintenance (training provided).

Warehouse & Fleet Management:

- Oversee daily warehouse operations, ensuring efficient material handling, storage, and distribution.
- Coordinate and manage the maintenance of the equipment fleet and warehouse inventory.
- Forklift use is required.
- Delivery of equipment is required as needed.
- Supervise the warehouse to ensure tasks are completed safely and efficiently.
- Ensure safe storage, cataloging, and security of materials.
- Maintain accurate inventory records and assist in stock replenishment.

Logistics & Coordination:

- Collaborate with logistics managers to optimize space utilization and streamline warehouse processes.
- Ensure all equipment and materials are properly received, stored, and dispatched.
- Coordinate and ensure smooth delivery and service operations for customer requests.

QUALIFICATIONS:

Proficiency in verbal and written English required
High school diploma or GED required
Experience with swing stage, rigging, scaffolding is a plus
Forklift experience is preferred
Basic proficiency in Microsoft Office Suite Software
Knowledge of warehouse management and fleet operations is a plus
High level verbal and written communication skills required
Driver’s License and reliable transportation required
OSHA 30-Hour certification (or commitment to obtain it) is required
Ability to multitask in a fast-paced environment

JOB DEMANDS

Willingness to work flexible hours, including nights and weekends, as needed
Ability to stand, walk, and navigate uneven terrain for extended periods of time
Occasional crouching, bending, and kneeling as needed
Capacity to lift and carry materials weighing up to 75 pounds

Certain requirements are subject to possible modifications to reasonably accommodate persons with disabilities.

Reach Services DMV LLC

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Service Technician & Warehouse Lead