US Citizenship Required

Background Check Required

About Us

Recovery Point Systems, a privately held, rapidly growing MD I-270 technology company, delivers world class traditional and cloud-based disaster recovery and business continuity solutions to governmental and commercial clients across the U.S. Recognized as an industry leader by Gartner®, Forrester® and other leading industry analysts, we seek talented, dynamic individuals to join our team.

Job Description

Recovery Point seeks motivated individuals, with a demonstrated interest in pursuing a career in IT, for an entry level position with promotional opportunities. A successful Data Center/IT Service Desk Technician will be responsible for providing “Tier 1” support to clients. This involves:

Provide Tier 1 physical and remote customer service support for customers and internal, remote colleagues in a 24/7/365 facility.
Perform rack & stack tasks for customer IT equipment as required.
Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support.
Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
Perform daily walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
Manage customer & internal package deliveries through receiving, handling, storing, asset tagging, asset management and shipping.
Answer client calls, email, and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
Assist in client deployment strategies and facility expansion planning.
Open Crisis Bridge and participate as necessary in response to critical events.
Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders.
Sign visitors in and out of the facility and escort authorized personnel as required.
Monitor and assist during planned outages or maintenance windows.
Maintain detailed logs of all events, anomalies, inventory, and work tickets.
Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.

Required Skills

A Data Center/Service Desk Technician candidate must possess the following:

Demonstrated interest/aptitude for pursuing a career in IT
Proven ability to communicate with customers
Strong work ethic with ability to follow directions/planning and organizational skills
Self-motivated, initiative taker
Excellent communication and interpersonal skills and a team player
Proficient with computer, commonly using email and Microsoft Office Suite
Strong troubleshooting, problem solving, multitasking and organization skills
Ability to work cross-functionally with ease

Education/Experience

High school diploma required
IT technical training preferred, such as CompTIA/A+ certifications (or willingness to take/pass exam within six months of employment)
Ability to satisfy a background check

Compensation/Benefits

Recovery Point offers a competitive salary and benefit package, including group medical/dental, life insurance and 401K.

Sponsorship of motivated employees for training to qualify for additional appropriate higher level IT credentials.

Job type: Full-time

Equal Opportunity Employer

Job Applicants Only; NO RECRUITERS

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Vision insurance

Application Question(s):

Are you a U.S. citizen with a valid driver’s license, and are you able to work rotating shifts, including nights and weekends?
Are you able to respond to emergency alarms while off duty and travel to the Germantown, MD location in a timely manner? Also, can you meet the physical requirements (e.g., standing/walking for long periods, lifting 50+ lbs)?
Are you currently employed? If so, how long? Also, do you have prior IT Technician experience? If yes, briefly describe your duties. If no to either, please enter “N/A.”
Are you capable of studying for, completing, and passing an IT technical certification exam?
Have you ever filed for bankruptcy, had a matter sent to collections, or been charged and/or convicted in a criminal case?

Education:

High school or equivalent (Required)

Work Location: In person

Recovery Point Systems

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