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Salary/Hourly Rate:$58,200

Job Summary
The Project Manager I - Operations is responsible for assisting and directing employees to meet the contractual commitments to various customers according to quality standards on or before the specified delivery date. Supervise and train workers in completing their responsibilities and plan and direct them. Complete reports as specified in all contractual obligations. Staff and supervise employees in completion of job duties. Prioritize workflow and ensure that outgoing work is 100% quality inspected.

Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Assist with managing and tracking all logistics support services requests and reports dealing with the progress toward the completion of the project(s) to include moving services, conference room set-ups, etc.
Assist with managing each employee’s documentation and compensation as follows: assigning work hours; approving, tracking, and submitting leave requests; completing timesheets; posting legal notices and comply with U.S Department of Labor wage and hour requirements of assigned employees.
Provide management back-up support to the Project Manager II – Operations position.
Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery. Oversee production assignments and activities to ensure quality control and fulfillment of contractual obligations at the site.
Supervise assigned staff to ensure their duties and responsibilities are completed. Hire, train, and evaluate assigned staff and perform the duties as assigned. May resolve work problems or assist workers in solving work problems.

Additional Responsibilities

Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources.
Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
Serve as a liaison between the customer and supplier for product sourcing.
Market ServiceSource service to contract representatives and other interested parties.
Provide a high standard of customer service to the contract. Ensure that assigned personnel also are trained in customer service methods.
Accurately complete records and reports in a timely manner as required by operations, rehabilitation, and human resources departments as well as the contractor.
Interface with contract personnel on all routine matters pertinent to contractual obligations.
Interface with customers on a regular basis to solve issues that arise.
Assist rehabilitation team in assigning employees to appropriate jobs and implement rehabilitation plans of assigned employees.
Implement and adhere to all fire and safety, bomb threat and security protocol regulations within assigned area.
Responsible for site orientation and training of all new personnel assigned to the contract. Ensure that staff are given the opportunity to complete their training requirements.
Monitor the routine maintenance of equipment and supplies.
Oversee supply orders, purchases, and inventories for ServiceSource, or contractor if required.
Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

High school diploma or General Educational Development (GED) required. Bachelor’s degree preferred.
Five (5) years management experience required.
Preferred one-year experience in related field.

Knowledge, Skills, and Abilities

Must be able to work well with people internally and externally at all levels of the organization.
Must have good computer skills and experience using Microsoft Office with demonstrated ability to operate a computer using designated accountable mail software and Office software.
Ability to speak effectively before groups of customers or employees of organization. Detail-oriented and able to carry out work with the highest levels of accuracy.
Knowledge of practices and procedures related to Federal government activities.
Excellent oral and written communication skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Good reading and writing skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource Inc.

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Project Manager I - Operations