Responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs, and coordinates activities under the direction of the Front Office Manager/GM, to ensure exceptional guest service is achieved: operational support, information distribution, employee training, motivation and recognition.

ESSENTIAL DUTIES:

· Prepare scheduling for Front Office Department under supervision of Front Office Manager.

· Prepare payroll for Front Office Department under supervision of Front Office Manager

· Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed.

· Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.

· Managing same day rooms inventory and Yield Management

· Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff

· Exchanges currency.

· Accepts advance deposits for guests checking in and posts the advance to guests' accounts.

· Making change and balancing their bank.

· Knowledge of local area (restaurants, stores, venues, etc.)

· Organize amenities for VIPs

· Pre-arrival outreach to repeat guests and VIPs

RESPONSIBILITIES AND AUTHORITIES:

· Assign, coordinate, and supervise work activities of Guest Experience Agents.

· Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands.

· Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews

· Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests.

· Effective use of interdepartmental communication system

· Monitor trends in bookings, guest satisfaction, and other areas.

· Understand and implement company and department procedures, policies, systems, and payroll and inventory management.

· Aware of current events in the community

· Oversee all areas of hotel management in the absence of more senior management.

· Participate in recruitment and selection, as well as regular meetings related to front office functions.

·REQUIREMENTS:

· Enthusiastic, highly motivated and guest driven

· Excellent interpersonal and communication experience, both verbal & written

Flexible and able to work various shifts, ability to work in high pressure situations

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

Health insurance
Paid time off

Schedule:

Day shift
Evening shift
Holidays
Morning shift
Overnight shift

Ability to Commute:

Washington, DC 20036 (Required)

Ability to Relocate:

Washington, DC 20036: Relocate before starting work (Required)

Work Location: In person

SIXTY DC

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Assistant Front Office Manager