Job Summary
Skin Lab Med Spa is seeking a dedicated and experienced Assistant Spa Manager to join our team. The ideal candidate will assist in overseeing daily operations, ensuring exceptional customer service, and maintaining a serene and inviting atmosphere for our clients. This role requires strong leadership skills, effective communication abilities, and a passion for the wellness industry. The Assistant Spa Manager will support the Spa Manager in achieving operational goals while fostering a positive work environment for staff.

Responsibilities

Assist in managing daily spa operations, including scheduling, inventory control, and staff supervision.
Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
Support recruitment efforts by participating in interviewing and employee orientation processes.
Client reception: Greet patients warmly, check them in/out, and guide them through paperwork and consent forms.
Phones & inquiries: Answer calls, respond to emails/texts, explain services/packages, and handle new client leads.
Financial tasks: Assist with daily reports, deposits, payroll coordination, and tracking KPIs like client retention and revenue per patient.
Utilize POS systems for transaction processing and cash handling duties.
Marketing support: Collaborate with the spa’s marketing team or vendors for promotions, social media campaigns, and community events.
Appointment scheduling: Manage bookings, confirmations, and waitlists using spa management software, AestheticsPro.
Oversee payroll and bookkeeping tasks to ensure accurate financial reporting.
Manage inventory levels, including purchasing supplies and merchandising products effectively.
Train and develop staff to enhance their skills in customer service, sales management, and retail operations.
Implement marketing strategies to promote spa services and increase client engagement.
Maintain cleanliness and organization of the spa environment to ensure a welcoming atmosphere.
Collaborate with the Spa Manager to develop budgets and monitor financial performance.

Qualifications

Proven experience in retail management or assistant manager roles within the spa or wellness industry is preferred.
Strong leadership skills with experience in team management and training & development.
Excellent communication skills, both verbal and written, with an emphasis on customer service excellence.
Proficiency in administrative tasks such as payroll processing, inventory management, and bookkeeping.
Familiarity with retail math concepts related to pricing, sales, and budgeting is advantageous.
Ability to multitask effectively while maintaining strong organizational skills and time management abilities.
Bilingual or multilingual candidates are encouraged to apply to enhance client interaction capabilities.
Experience with cash handling procedures and POS systems is essential. Join our team as an Assistant Spa Manager where you can contribute to creating a tranquil environment that promotes relaxation and rejuvenation for our valued clients!

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

Employee discount
Paid time off

Ability to Commute:

Falls Church, VA 22046 (Required)

Ability to Relocate:

Falls Church, VA 22046: Relocate before starting work (Required)

Work Location: In person

Skin Lab Med Spa

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