Overview:

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Responsibilities:

SkyePoint Decisions is seeking a reliable and tech-savvy Part-Time IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role is ideal for someone who enjoys troubleshooting, has strong communication skills, and can work independently.

This position requires availability for 16 hours per week, with a regular on-site presence in Dulles, VA on Mondays and Tuesdays. The ideal candidate will also demonstrate flexibility to adjust their schedule as needed to support special projects or time-sensitive tasks. This may include working outside of standard hours or on alternate days, particularly when implementing changes that could impact the environment—such as Wi-Fi upgrades, firewall modifications, or other critical infrastructure updates.

Responsibilities:

New Device Setup: Configure and deploy laptops and other hardware for new hires and replacements.
New Hire IT Orientation: Provide onboarding support, including walkthroughs of systems, tools, and IT policies.
Asset Management: Track and manage IT inventory, including laptops, peripherals, and other technology assets.
Lifecycle Management: Monitor and maintain the hardware refresh schedule to ensure timely upgrades and replacements.
System Maintenance: Keep spare and unassigned machines up to date with patches, security updates, and software configurations.
Workstation Setup: Prepare workspaces for new hires at the corporate office, ensuring all equipment is functional and properly connected.
Remote Support Logistics: Coordinate shipping and setup of laptops for remote employees, including pre-configuration and tracking.
Deskside Support: Provide in-person troubleshooting and technical assistance on Mondays and Tuesdays while the team is in-office.
Conference Room Support: Set up and maintain equipment for meetings, including cameras, remotes, and connectivity to MS Teams.
Technology Readiness: Ensure all meeting room technology is operational—fresh batteries in remotes, functional cameras, and stable network connections.
Equipment Decommissioning:
- Perform DoD-certified data wipes on decommissioned laptop hard drives.
- Prepare retired equipment for disposal in accordance with company and environmental standards.
Network Infrastructure Maintenance:
- Monitor and maintain the corporate mesh Wi-Fi system.
- Support and maintain the corporate firewall, including updates and configuration changes.

Qualifications:

Required Qualifications:

High school diploma or equivalent required; associate degree or higher in IT or related field preferred.
Proven experience in IT support, help desk, or desktop support roles.
Experience providing deskside support in a corporate environment.
Proficiency in setting up and configuring Windows machines.
Familiarity with Microsoft Teams and other conferencing platforms.
Experience with asset tracking and lifecycle management of IT equipment.
Knowledge of patch management and system updates.
Basic understanding of networking concepts, including Wi-Fi systems and firewalls.
Ability to perform DoD-certified data wipes and prepare equipment for secure disposal.
Ability to manage shipping logistics for remote employee equipment.
Skilled in setting up and maintaining conference room technology and equipment.
Strong troubleshooting skills for hardware, software, and connectivity issues.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work independently and manage time effectively.
Flexibility to work outside standard hours when needed for critical updates or projects.
U.S. Citizenship is required.

Preferred Qualifications:

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What We Can Offer You:

At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
Flexible Work Environment

Compensation:

Salary Range: TBD

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package.

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

Additionally, this position may be eligible for an incentive compensation bonus plan.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer.

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.

SkyePoint Decisions

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