Company Description

Who We Are

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

INTERPERSONAL SAVVY

Foster the SoulCycle Community and Culture in your studio
Set the weather in your studio so your studio team loves to come to work
Build and foster relationships in your studio, with your instructors and local community
Proactively identify and address conflicts within your studio
Acknowledge your studio team’s wins and show gratitude
Be open to, embrace and manage change within your studio and your studio team

CUSTOMER FOCUS

Provide in the moment support to your team to ensure that all rider requests are addressed
Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
Confidently manage conflict in high pressure situations
Develop meaningful relationships and connections with your studio’s riders

PROCESS MANAGEMENT

Be an expert on studio specific and company-wide operational procedures and policies
Seamlessly transition yourself, team, and studio to new ways of working and processes
Develop and maintain schedules to ensure that all operating processes are completed
Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

ORGANIZING AND PLANNING

Set priorities to ensure all deadlines are met
Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
Be future oriented with a strong ability to plan for projects
Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
Develop a holistic retail sales plan that encompasses your studio’s retail goals
Work alongside the retail team to identify opportunities to grow your studio’s retail business

PAY TRANSPARENCY

This is a full-time position, with an hourly rate starting at $24.04/HR

Qualifications

Must have superior customer service and hospitality skills
Must be highly organized with the ability to prioritize multiple tasks and meet deadline
Strong ability to communicate clearly with team members, clients, and

management

Must be able to work flexible/non-traditional hours including weekends
All employees are expected to be available to work peak holiday shifts.
Personal passion for fitness and/or the SoulCycle brand is required

#LI-SC

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/

SoulCycle

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