Description:

Spatial Front Inc. is looking for a full-time Help Desk Specialist (Tier 1) to join the team supporting our client.

Non-technical activities:

Provide onsite support (including walkup kiosk), assist with tracking (systems, documentation), communications and interpersonal relationships, prioritization of tasks, SOP and User Guide development and maintenance.

Technical activities:

HSPM ticket management, Iron Key management, SharePoint management, refresh support, ITC support, hardware order tracking and delivery.

Primary Responsibilities:

A successful candidate must be able to provide onsite support in our clients facility located in College Park, MD, five days/week.
Demonstrated experience with ticketing systems, equipment management, and help desk/inbox support is required.
This role will provide direct support to our client – demonstrated experience in supporting federal employees is desired.
Excellent communication skills and interpersonal skills.
Provide Tier 1 support to shared mailbox.
Assist program manager with preparation and compilation of work plans and release schedules.
Support requirement prioritization task efforts with stakeholders and senior leadership.
Assist with documenting Standard Operating Procedures and User Guides.
Support administration of HSPM ticket management, Iron Key Management, hardware order tracking and delivery, refresh support, customer relations management and outreach, ITC support, SharePoint management of the CITL site, and RQST IT support.
Provide subject matter expertise and systems analyst support for solutions to IT projects.
Support project initiatives led by Project Managers, working with program staff to develop requirements, timelines, constraints, dependencies, work structures, and implementation planning.

Requirements:

BA/BS from an accredited university in a related field
5-8 years of experience

Additional Information

In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US
All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information

The salary for this position is $55,000 - $90,000 annually
For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
This is a full-time W2 position.
Please no agencies, third parties, or Corp-to-corp.
Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment.
Spatial Front Inc. participates in E-Verify.

Spatial Front, Inc.

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