Recovery Sales Associate - RSA

Title: Recovery Sales Associate

Reports To: Call Centre Manager

Location: WA / OR / MT / AK

We are looking for a dynamic and persuasive Recovery Sales Agent to re-engage lost sales and recover canceled or stalled leads in the auto and residential glass industry. This role focuses on re-engaging customers who have requested quotes but didn’t book service, canceled appointments, or were unsatisfied with their initial interaction. The goal is to convert these opportunities into completed sales while delivering excellent customer care and building trust in our brand.

Core Competencies

Adaptability

Customer Focus

Communication

Decision Making

Negotiation

Networking and Relationship Building

Problem Solving

Results Orientation

Strategic Thinking

Team Work

Job Duties

Contact previous leads, unsold quotes, missed appointments, and canceled jobs via phone, email, and text to re-engage interest and close the sale.

Address customer objections, concerns, or complaints with empathy and professionalism, offering tailored solutions.

Promote the benefits of our services—including warranties, mobile-repair options, and insurance coordination.

Collaborate with POS and branch managers to schedule and dispatch teams to coordinate prompt service delivery after recovery.

Maintain detailed and accurate records of all customer interactions and outcomes in the POS system.

Identify patterns in lost sales and provide feedback to the sales and service teams for process improvement.

Meet or exceed weekly recovery sales targets, customer contact rates, and rebooking metrics.

Stay informed about product offerings, insurance claim processes, seasonal promotions, and pricing structures.

Ensure all interactions comply with relevant consumer protection and privacy laws.

Requirements

High school diploma or equivalent required; additional education in business, communications, or marketing preferred.

1–3 years of experience in outbound sales, customer retention, or service recovery—preferably in auto glass, home services, or related fields.

Exceptional communication, persuasion, and conflict resolution skills.
Proven track record of turning missed opportunities into successful transactions.
Experience with POS platforms and phone systems (e.g., ServiceTitan, Salesforce, or similar).
Ability to multitask in a fast-paced, goal-oriented environment.
Knowledge of auto or residential glass services and insurance claim procedures is a strong asset.
Bilingual an asset (Spanish/English)

.$14-$20 per hour plus a lucrative commission package.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Speedy Novus Glass LLC

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Recovery Sales Associate