About the Humane Rescue Alliance (HRA)

For more than 150 years, the Humane Rescue Alliance has championed the protection of animals, support for people, and service to the community. With campuses in the District of Columbia and New Jersey, along with the nation’s leading pet transport initiative, it stands as the largest and most comprehensive animal services provider in the region. Each year, HRA transforms the lives of tens of thousands of animals through rescue and adoption, humane protection, access to medical care, innovative community programs, and legislative leadership. Its broad reach and deep expertise enable HRA to reimagine traditional sheltering and address the most complex challenges facing animals and the people who love them.

Job Summary

To provide administrative, donor, and gift processing support to the Development Department between the business hours of 9:00am and 5pm, Monday to Friday. This position is onsite and offers no remote option. HRA and St. Hubert’s operate under two brands. This role primarily supports the Washington, DC campus while partnering across campuses to ensure consistent external engagement effort.

The Role: What You’ll Do

Donation Management

Process contributions, including direct mail and email responses, in-kind gifts, offsite deposits, event gifts, and donations made through the organization website
Utilize Luminate to create and manage online and data entry donation forms
Import donations from Luminate into RE using Omatic
Assist Finance with documentation retrieval for the audit
Scan and import letters onto donor files for Foundation, Grant Awards, and other special instructions
Generate email lists for eCampaigns and load into Luminate for our direct marketing team
Ensure gifts that Direct Answer data entry gifts are correct and acknowledged in a timely fashion
Work with the Finance Dept to ensure checks are deposited and accounting codes are accurate
Manage donations and pledges made through United Way, CFC, matching gift companies, workplace giving, and online charity services
Flag high-level donors and managed donors for follow up by Development and other HRA staff
Stay current on department database software including Luminate Online, Raiser’s Edge NXT, Double the Donation (workplace giving)
Utilize Raiser’s Edge online support, live chat, and phone calls to create work tickets
Utilize Raiser’s Edge and other online training tools to gain system knowledge
Maintain Devo Donations Tracker and check log
Import Fosters, Adopters, and other prospects into Raiser’s Edge once a month
Cleanup of donor records after direct marketing campaigns, text campaigns, and deceased files
Work with outside vendors (Direct Answer, Donor Advised Funds, workplace giving confirmations, etc.)
Notify team members of special handling and other important giving
Provide admin support to DDO and CAO when requested
Schedule and coordinate volunteers to assist with Devo ack mailing and special projects
Assist Development Dept on a case-by-case basis
Other duties as assigned

Phone Inquiries

Respond to inquiries from supporters and potential supporters within 4 business hours
Always maintain a high standard of customer service
Flag small event inquiries and share with the events team
Direct inquiries not related to Development appropriate HRA staff person or department

Events Support

Support Events team if they need help preparing materials for a large event
Assist with large HRA annual events (evening or weekends may be required – once or twice a year)

Donor Communications

Generate and process donor acknowledgement letters
Send birthday, thank you, other specialized cards upon request
Assist with YE ack letter processing
Create customized thank you letters for DDO, CAO and major gifts team
Perform thank you calls
Manage the developme nt team's email box
Call monthly donors for payment updates
Process and send tribute gift notification cards and acknowledgements
Answer general inquiries from donors/the community
Perform other duties as assigned by supervisor

About You: Skills & Qualifications

Excellent organizational and communication skills
Meticulous attention to detail
Ability to research donor information for accurate record keeping
CRM Database experience (Raiser’s Edge NXT and Luminate)
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint Advanced Word and Excel skills preferred
Self-starter with the ability to multi-task, work independently, and as part of a team.
Basic knowledge of fundraising and donor gift processing
Creative thinker who can contribute to gift processing time saving ideas and efficiencies
Excellent verbal communication, interpersonal and relationship-building skills to effectively work with a variety of people and personalities
Proven ability to collaborate with colleagues, donors, and volunteers
Ability to present, inform and motivate individuals and groups about HRA’s mission and the importance of raising funds in support of the mission
Understands the confidential nature of donor information and compliance protocol
Represent HRA in a professional, informed manner
Ability to troubleshoot software issues and reach out to them for further help if necessary
Proven ability to manage workflow and meet deadlines
Excellent time management and calendar management skills
Ability to work independently and research answers to questions once given a specified task
Ability to show up on time and adhere to the assigned work hours

Qualifications – Education & Experience

College degree or equivalent combination of education and experience
Minimum one year of administrative office experience, preferably in a non-profit environment
Customer Service and Donor Services experience preferred
Minimum two years CRM Database experience (Raiser’s Edge NXT and Luminate preferred)

Where You'll Work: Physical Requirements & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Regularly sits at a computer station and operates electronic equipment
Frequently lifts objects weighing up to 30 pounds when moving supplies and managing special events
Typically stands, bends, stoops and crouches while working special events
Regularly moves about the facility to coordinate work
Occasional weekend and evening work (a few times a year)

Benefits Overview: Humane Rescue Alliance (HRA)

At the Humane Rescue Alliance (HRA), we are committed to supporting the well-being of our employees so they can continue making a meaningful impact for animals and the community. We offer a comprehensive and competitive benefits package designed to support your health, financial security, and work-life balance.

Benefits include:

$0-Cost Medical Plan Option: Access to a no-cost employee-only medical plan through CareFirst, making healthcare more accessible and affordable
Comprehensive Medical, Dental, and Vision Insurance: Multiple plan options available to meet individual and family needs
Flexible Spending Accounts (FSA): Pre-tax options to help manage healthcare and dependent care expenses
401(k) Retirement Plan with Employer Support: Administered through Empower, with tools and resources to help you plan for your future
Generous Paid Time Off (PTO): Including vacation, sick leave, and holidays to support rest and work-life balance
Employee Assistance Program (EAP): Confidential resources to support mental health, wellness, and life challenges
Commuter Benefits (WMATA SmartBenefits): Pre-tax transit benefits for metro, bus, and eligible commuting expenses
Professional Development & Training Opportunities: Including Fear Free Certification and ongoing learning initiatives to support career growth
Flexible Work Environment (Role-Dependent): Opportunities for hybrid or flexible scheduling based on position and operational needs
Employee Discounts & Perks: Discounts on pet adoptions, veterinary products, and partner offerings

Ready to Make an Impact?

Apply today and become part of a team where your compassion, skills, and commitment will directly save lives and strengthen communities.

The Humane Rescue Alliance (HRA) offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets. Additional information may be provided upon request.

Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodation will be provided to qualified individuals requiring them.

St. Hubert's Animal Welfare Center

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