Introduction

This is a one year contractual position, and serves at the pleasure of the Appointing Authority.

Agency Mission

To advance social and economic mobility for all Marylanders by removing barriers, investing in inclusive opportunities, and aligning state resources to support historically underserved communities and businesses.

The Department of Social and Economic Mobility (DoSEM) offers a supportive public-service work environment with competitive state government benefits, including flexible work schedules, telework/hybrid work options, and opportunities for career growth, training, and advancement. As a Maryland state employer, we also provide comprehensive health and retirement benefits, generous leave (including parental leave), and access to additional employee programs, along with ample free parking at our Crownsville, MD office. These benefits help support your professional development and work-life balance while serving our community.

GRADE

STD0019

LOCATION OF POSITION

100 Community Place Crownsville, MD 21032

Main Purpose of Job

The IT Technical Support Specialist provides technical assistance and operational support for the Department of Social and Economic Mobility's technology systems, applications, and users. This position plays a critical role in supporting workforce development, grant administration, case management, and community service programs by ensuring system functionality, data integrity, and compliance with program requirements. The specialist supports the B2G platform and related technologies, assists users with technical issues, and helps maintain accurate and reliable system data.

POSITION DUTIES

This positions duties include but will not be limited to:

Provide first- and second-level technical support for department staff, program users, and stakeholders.

Support the daily operation, maintenance, and troubleshooting of the B2G platform and related applications.

Monitor system performance and identify, document, and escalate technical issues as needed. Compile ad hoc reports and assist with data analysis to support program operations and management decisions.

Perform database maintenance, including data entry validation, data cleansing, and record updates to ensure accuracy and integrity.

Conduct quality assurance reviews of application data and system processes to identify discrepancies and recommend corrective actions.

Maintain user accounts, permissions, and access controls in accordance with security policies.

Document technical issues, resolutions, and support procedures within the department's ticketing and knowledge management systems.

MINIMUM QUALIFICATIONS

Experience: Five years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology-related field to include course work in systems analysis and applications programming using generally accepted computer programming languages for four years of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, or other information technology related field to include course work in systems analysis and application programming using generally accepted computer programming languages or in operating systems and data communications technology and one year experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining or modifying operating systems for computer for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may email the completed application, supplemental questionnaire, and other materials (if applicable) to the email address below before the filing deadline.

You must include the following information on at least one of the pages you submit:

1. First and Last Name

2. Recruitment Number (located at the top of the bulletin)

3. The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email eli.joest3@maryland.gov at the Department of Social & Economic Mobility, Human Resources Office. Incomplete applications and/or resumes in lieu of an application will not be accepted. If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management (DBM), Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY Users: call via Maryland Relay

DoSEM values the experience gained by Veterans while serving our country and welcomes them to apply.

State of Maryland - DoSEM OMBE Operations

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