Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Based in Washington, D.C. at the Georgetown location, the Assistant Studio Manager will report to the Studio Manager. You will be responsible for executing Studio operations while providing an amazing experience to Studs' clients.

Hourly Rate: $28.50/hour

Key Responsibilities:

REVENUE

Financial Acumen

Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
Develops the team's understanding of key business metrics and reporting
Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan

Service Oriented

Creates a performance-oriented culture by setting clear expectations and targets for Studio team
Maintains an active sales floor presence in service to the clients and team
Actions against Studio's reviews and customer satisfaction surveys
Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
Implements ands trains to service recovery best practices
Escalates client feedback to improve the overall Studio experience

OPERATIONS

Optimizes Work Processes

Assumes all Studio Manager responsibilities in their absence
Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions

Decision Quality & Execution

Balances analysis, experience, and integrity when making decisions for the overall business
Makes sound decisions, even in the absence of the Studio Manager
Understands when to take action and when to escalate to the Studio Manager
Holds themselves and the team accountable to meet directive execution dates
Acts with a clear sense of ownership over the studio's operational responsibilities
Provides training to the Studio team on operational policy and procedures

TALENT

Builds and Develops Effective Teams

Fosters a sense of belonging and strong team morale through trust and collaboration
Partners with the Studio Manager in recruiting a diverse Studio team
Leads by example and models behavior for the Studio team

Integrity

Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
Admits mistakes and is not afraid to escalate when help is needed
Lives out our Core Values
Shows consistency by providing best in class service to everyone in the Studio
Provides prompt coaching and feedback with clear actionables
Collaborates with the Studio Manager on new training initiatives needed to grow the team

Requirements:

1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
30-40 hours per week inclusive of weekdays and weekends
Comfortable standing for extended periods of time up to 8+ hours
Able to lift, carry, and move at least 20 lbs
Must be able to handle chemicals safely
Driven, creative problem solver that consistently acts with integrity and speaks up
Owner's mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

Comprehensive medical benefits, including $0 in-network mental health visits
HSA (Health Savings Account) or FSA (Flexible Spending Account)
Dental, and vision insurance
401k
Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
Additional mental health resources such as Talkspace and Ginger
Gender affirmation support services
Commuter Benefits
Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
2 weeks Paid Sabbatical after four years of full-time service
Trainings, performance reviews, and ongoing coaching to help you grow professionally
Discounts on piercings and products (we've got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance and extended life insurance

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Click here for the Studs Privacy Notice for California Applicants.

STUDS

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