Title: Help Desk Support

Location: Washington, DC

Working Hours: Operating hours are 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Saturday

Salary: Commensurate with experience.

Job Description:

Strong technical and communication skills, including proficiency with software and hardware, troubleshooting, and excellent written/verbal communication.
Ability to identify and resolve issues, both technical and those identified through survey data.
Ability to manage a workload that may include multiple support tickets and survey-related tasks.
Capability to handle different tasks simultaneously without sacrificing quality.
Prior to a helpline going live, all operators must attend training session(s) to outline the purpose and rationale of the survey, the process for dealing with calls, and a run-through of common questions.

Educational Requirements:

High School diploma

Experience Requirements:

1 year of relevant work experience

About TSM, Inc.: TSM serves many customers in the Government and private sector. Most of these projects are long-term and involve cutting edge technologies. The prospect of working for reputable client organizations on the latest technologies in a friendly work environment helps us attract and retain top-quality seasoned professionals who are technically strong.

TSM’s flexible benefits allow staff to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help staff balance their personal and professional lives. CareFirst Health Insurance, Companion Vision and Dental Insurance, and Life/Accident/Disability insurance options through Hartford Group give our employees options and comprehensive coverage while keeping out of pocket costs low. TSM offers retirement and savings through the Nationwide 401(k) plan. TSM believes in investing in our employees and offers a tuition reimbursement plan, provides an employee assistance program, and professional development program to help our employees reach the next level.

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