Overview

We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.

Responsibilities

The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required

Experience working at a help desk for a mid-sized geographically dispersed company is desirable
- Helpdesk Professional I: 0-2 years of experience
Soft skills include
- Patience
- Empathy
- Active listening
- Sense of urgency
- Good interpersonal skills
- Well-organized
- Speed and accuracy
- Creativity and flexibility
Windows OS, Active Directory experience is desired
Okta Multi Factor Authentication is a plus
Exchange, Office 365 experience is a plus
Printer installation and configuration experience is a plus
Windows Server is a plus
Purchasing, receiving, shipping and equipment management
The ability to work with employees at all levels of the organization
The ability to obtain and maintain a security clearance is required
US Citizenship is required

Education

High school diploma required.

Full-Time

Security Clearance

person

Entry-Level

business

On-site

Benefits

We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

Health & Welfare

Company Paid

Major Medical Insurance for employees and family members
Dental Insurance for employees and family members
Vision Insurance for employees (employee-paid for family members)
Group Life Insurance
Accidental Death and Dismemberment Insurance
Travel Accident Insurance
Long-Term Disability

Voluntary

Short-Term Disability
Supplemental Life Insurance
Flexible Spending Account (pre-tax deferrals for health care expenses)

Retirement

Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.
Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period.

Time Off

Tecolote’s generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected.

Annual Leave
Bereavement Leave
Holidays
Jury Duty/Witness Leave
Military Leave
Sick Leave

Location

Arlington Operations

2231 Crystal Drive

Suite 702

Arlington, Virginia 22202-3724

(703) 414-3290

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Submit Resume

Tracking Number: 019-26-2

Tecolote Research, Inc.

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Help Desk Professional