Terros Health is pleased to share an exciting and New Opportunity for an On-Call Crisis Community Ambassador position, at our Flagstaff location.

As part of the mobile crisis team, the Community Crisis Ambassador conducts outreach efforts and responds on-site to individuals in crisis in the Downtown Area spanning from Sitgreaves Street to WC Riles Drive and Birch Avenue to Butler Avenue. Utilizing best practices in crisis intervention, the Ambassador Crisis Specialist responds to and supports individuals and families in crisis. The individual will need to be professional, friendly, a self-starter, organized, and compassionate.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than 50 years, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

If you are interested in working for one of the State's Leading Healthcare Organizations that promotes Integrity, Compassion, and Empowerment, we encourage you to apply!

Recently awarded among Arizona’s Most Admired Companies by AZ Big Media

We are currently hiring for an On-Call Crisis Community Ambassador Flagstaff, AZ

On-Call: Minimum of 4, 10-hour shifts per month.

Bilingual in Spanish is a PLUS (Additional Language Differential is Available)

Terros Health offers an excellent benefit package including, but not limited to:

Medical, dental, and vision insurance

Group life and disability insurance

Employer matched 401(k)

Generous PTO/paid sick leave (4+ weeks in year 1)

Wellness and employee assistance plan

Your duties would include but are not limited to:

Conducts ongoing outreach when assigned to the downtown area to engage with community who may need services related to water, food, warm clothing, shelter, and/or assistance with community services.
Engages in mobile crisis assessment, brief psychotherapeutic intervention, provide written resources and/or referrals, and immediate treatment/safety planning in various settings, including individual residences, group homes, schools, shelters, and healthcare provider offices.
Develops crisis management safety plans with patients or families, including having knowledge/understanding to the involuntary petition process.
Makes appropriate referrals to other agencies, provides psycho-educational and skill-building resources and connections to supports. Re-engages with individuals who were previously referred to understand effectiveness of previous referral and document in contact notes.
Works effectively and respectfully with patients, families, schools, Downtown Business Alliance, downtown businesses, CARE Unit, first responders, the crisis call center, shelters, health professionals and all partners involved.
Shares information on the service survey with Downtown Business Alliance and downtown businesses to measure the effectiveness of the program and solicit additional input.
Meets service delivery expectations including flexible schedule, as set forth by the department.
Exhibits the ability to professionally communicate openly and clearly, verbally and in writing and demonstrates the ability to use mobile devices to communicate with the Downtown Business Alliance and business owners.
Maintains appropriate patient records in the electronic health record that conform to agency guidelines, best professional practice, and state licensing requirements. Maintains record of individuals engaging with during assigned shift to downtown area to meet reporting requirements.
Seeks appropriate clinical supervision to ensure the provision of effective services. Participates in weekly supervision with Mobile Crisis Clinical Manager/Supervisor/Lead.
Provides transportation to patients as appropriate and medically necessary, as determined by the team, in Terros Health provided vehicle.
Maintains confidentiality.
Completes reporting required for Downtown Ambassador program.

Qualifications

GED/High school diploma with a minimum of 1.5 years of behavioral health experience, or an associate’s degree in the behavioral health field, or
A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
A bachelor's degree in the behavioral health field (e.g. Psychology, Social Work, Counseling)
Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona fingerprint clearance card within 7 working days of employment
Must have valid Arizona driver’s license, be (21 years of age) with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy. Driving is an essential function of this position.
Ability to work well and tactfully with individuals and groups.
Ability to perform physical duties associated with this role

Preferred:

Preference will be given to applicants with previous crisis counseling experience.
A master's degree or higher in the field of behavioral health (e.g. Psychology, Social Work, Counseling)
1-3 years of Substance Abuse, Mental Health, and/or other crisis manag

Job Type: Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Behavioral health: 2 years (Required)

License/Certification:

AZ Driver's License (Required)

Work Location: In person

Terros Health

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Crisis Community Ambassador - On-Call - Flagstaff