Overview
The Army and Navy Club is a private, not-for-profit, Five Star Platinum Club in the heart of Washington, DC. Our membership is comprised of active and retired military officers from all branches of our Armed Forces, along with civilian members.

The Army and Navy Club is seeking a Part Time NITE AUDITOR - Washington DC, for our clubhouse department.

NOTE: This is a civilian position

Night Auditor: (1 PTE Non-Exempt)

Will be responsible for working from 11pm to 7am. Normal work schedule is Tuesday to Saturday. This is an overnight shift which requires balancing accounts; balancing multiple department accounts; reconciling errors in folios; reconciling cash; and completing the audit using the hotel operating system; will also act as the on-duty reference point of the club. Additional duties will require front desk agent responsibilities to include customer service, arranging transportation for guests, wake up calls, check in and check out.

Must be very “customer service focused”, who wants to provide exceptional customer service.

Position requires 1-2 years of hotel or private club expertise, or working in a similar work environment, and computer literate. Must be a high school graduate, read and speak English.

Very attractive compensation $21-$24 per hour. DOE, for 32 hotel rooms.

Competitive health and dental benefits, retirement plan 401(K), complimentary meal, PTO, use of fitness facility and 11 paid holidays.

Position requires a per-employment drug test, DMV motor check (valid driver’s license and be able to drive a non-automatic vehicle) and a thorough criminal background check.

2 professional and a character reference, are mandatory.

Responsibilities

1 Graciously greets and registers members and their guests and assigns rooms: complies with special requests when requested.
2 Processes members and guest check out following proper member billing policies and procedures: handles cash and credit card transactions following proper check out procedures.
3 Confirms member and guest room and service satisfaction making note of special requests.
4 Resolves member and guest complaints or concerns or passes information onto to appropriate department for resolution when needed.
5 Coordinates room status updates by notifying housekeeping of all checkouts, late check outs and early check-ins: conveys special requests to housekeeping.
6 Orders and Washington Post nightly and delivers the newspaper
7 Helps with the set up of coffee and pastries in the lobby on weekends and holidays.
8 Makes room reservation following front office procedures.
9 Proficient knowledge of and ability to operate the front desk computer systems effectively.
10 Familiarity with the physical layout of the Clubs sleeping rooms, location offices and other Club facilities to direct members and guest around the club.
11 Is aware of all activities in the front lobby area and notifies proper authority of any unusual event or person (s) in the lobby area.
12 Follows procedures of issuing and closing safe deposit boxes.
13 Accepts and directs incoming calls when switchboard operator is not on duty, using proper telephone etiquette.
14 Understands and follows all safety and emergency procedures and accident prevention polices and procedures.
15 Processes mail, packages and messages to the correct location and destination of the hotel.
16 Updates lobby function board; maintains cleanliness and neatness of front desk and lobby area.
17 Reads the monthly Army and Navy club time to be informed of Club events and announcements.
18. Responsible for security of Club property and keeps work station free of safety hazards and clutter.
19. Maintains neat professional appearance and observes personal cleanliness and appearance standards at all times which is in accordance with the Club’s policy handbook.
20. Reconciles and balances all charges from previous day’s business.
21. Performs all computer reset and transfer operation according t front office procedures.

Education and Training: (Minimum education / training required):

High school diploma or general education degree (GED) is required. Associates degree in Accounting Hospitality Management or related discipline is preferred or in the process of completing.
1-3 years of related experience or training; or equivalent combination of education and experience. Willing to consider on the job training for the right candidate with the correct attitude and educational credentials. Candidates who are friendly, outgoing, and proactive and who can solve problems are ideal traits. Candidate must have had experience working in a customer service position is strongly desired.
Must be creative, approachable, outgoing, positive in nature, cheerful, friendly, trustworthy, pro-active and a problem solver.
Must be MS office suite proficient with an emphasis on excel spreadsheets. Previous experience with payroll software is preferred. Ability to use a ten key adding machine accurately

Join our team as a Night Auditor and contribute to creating an exceptional experience for our members!

Pay: $21.00 - $24.00 per hour

Expected hours: 24.0 per week

Benefits:

Employee assistance program
Employee discount
Food provided
Professional development assistance
Referral program
Tuition reimbursement

Ability to Relocate:

Washington, DC 20006: Relocate before starting work (Required)

Work Location: In person

The Army and Navy Club

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